FAQs

ARRIVE PROMPTLY AT THE START TIME

That way you can enjoy the full Escape Hunt experience without any rush.

We can lock away your valuables

Got bags, phones or laptops? We’ve got somewhere for you to store them.

What happens on the Hunt, stays on the Hunt

We humbly beg you not to share the secrets of your escape. Oh, and no pictures please!

Play Safe

Do I have to wear PPE at all times?

Yes, we please ask that you follow hygiene guidelines as specified and wear gloves and masks at all times when you’re inside our venue. For your benefit, we have disposable masks and gloves available at our venues as well as multiple hand sanitizer points. Under specific circumstances, guests will be permitted to not wear a face covering whilst in our venue. These circumstances include children under the age of 11, guests who cannot put on, wear or remove a face covering because of a physical or mental illness or disability, or if the guest is speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate.

Will I have to observe social distancing?

Yes, we ask that you stay within your ‘social bubble’ and respect social distancing rules at all times with staff and other guests.

Who can I play with?

You can play as a ‘social bubble’ of up to 6 people. Our recommendation is that individuals follow government guidelines when choosing who to play with. It is your responsibility to ensure that your ‘social bubble’ meets government requirements.

Do we all have to arrive at the same time?

Yes, you and your ‘social bubble’ will need to check in and leave as a complete group following our new guidance to make sure we play safe.

Can I play if I feel under the weather?

We ask that you do not attend if you or anyone in your ‘social bubble’ or household are displaying any known symptoms of COVID-19. Our cancellation policy remains that you can ring and reschedule your booking up to 24 hours before your game play slot.

Escape Room Games

How long does each escape room last?

The whole escape room experience lasts around 90 minutes. You’ll spend around 60 minutes in the room (in fact that’s the maximum time you’ve got in which to escape). Before that there’s a quick briefing to explain everything, and afterwards we invite you and your group to enjoy our lounge, and in-house bar.

What is the best group size?

We think our indoor escape room games are ideal for groups of between two and six. If you’ve more than six people who want to play then why not split into two teams and have a friendly – or indeed unfriendly – head to head competition?

Am I safe in an escape room?

Absolutely – all of our games are thrilling but never, ever dangerous. Rest assured that whatever happens, you’re in safe hands. Our games masters are highly trained and very vigilant, and as you’d expect, player safety is our number one concern.

Do I need to bring anything?

Nope – just you, your team and a set of working brains!

Play at Home Games

What do I need to play a Print & Play game?

Our print & play games all require a printer and a device you can use to connect to the internet (Mobile, Tablet, Computer etc). Some of our print & play games also require a Facebook Account in order to access certain functions.

To find out more, you can view our games here.

How many people do I need to play the Print & Play games?

We recommend playing with a minimum of 2 players, with a suggested maximum of 6 players to ensure everyone has an enjoyable experience.

How long will the Print & Play games last?

Our print & play games have a suggested gaming time of 1 hour, but this may vary depending on skill level. However, they all come with the freedom to take it at your own pace.

What do I need to play a Digital Game?

Our digital games are web-based adventures that require a computer or laptop, along with an internet connection.

Currently, our digital games are not compatible to be played on mobile or tablet devices.

How long does do the Digital Games last?

Our Digital Games have a suggested gaming time of 1 hour, but this may vary depending on skill level.

Please note, for The Pegasus Project, once you access the Mission Hub and start your game, you will only have 24 hours before your access expires and you will not be able to re-enter after this time.

What happens if I can’t solve the games?

We want everyone to enjoy our games to the fullest – if you need a little helping hand we’ve created helping hand clueing tools that are provided as part of your game.

Remote Escape Rooms

What is a Remote Escape Room?

Remote play allows friends, family and colleagues to come together and play Escape Hunt’s physical escape rooms from their own homes. You will play the game using Zoom, a free, secure online video conferencing system. During the game, you will control a real life avatar using verbal commands. What they see is what you will see. You will use verbal commands to move them around the room, find hidden clues, solve puzzles, and see if you can escape before time runs out!

How long does the game last?

The whole experience lasts around 70 minutes. Exactly like in our physical rooms, you’ll spend around 60 minutes instructing the avatar in the room (in fact that’s the maximum time you’ve got in which to escape). Before that there’s a quick briefing to explain everything. We advise that you join your Zoom call at least 5 minutes before your scheduled booking time to make sure your microphone and camera are working.

What do I need to play a Remote Escape Room?

You will need an internet connection and a desktop/laptop device (phones/tablets can be used, but are not recommended due to screen size). You will need to download Zoom ahead of your slot and we also advise that you have some paper and pen on hand to jot down notes of things you might spot in the room along the way!

How much does a Remote Escape Room cost?

The Remote Escape Room experience is priced at £60 per team. It is not priced per individual player so whether you’re playing alone or in a team of 6, the price stays the same.

Do players have to be in one household?

Not at all! All players can be in the same household using the same device or players can be in different households each dialling into the Zoom call on different devices.

Outdoor Game Info

What is the best group size?

Our outdoor games are ideal for teams of between two and four. If you’ve more than four people who want to play then why not split into two teams and have a friendly – or indeed unfriendly – head to head competition?

What is an outdoor game?

Our outdoor games, Operation Mindfall and Magic Portal, are unique, immersive citywide outdoor games that incorporates the puzzles and code-cracking elements of an escape room, without the confines of a physical room.

Take to the streets of Birmingham using the latest in augmented reality and geolocation technology to complete your mission and save the world.

In cooperation with CLUETIVITY® (www.CLUETIVITY.com).

How long does the outdoor game last?

Each outdoor game lasts for between 1.5 and 2 hours, we would allow 2.5 hours for the whole experience, which includes a quick briefing before you get started, and afterwards we invite you and your group to enjoy our lounge, in-house bar and photo opportunity space.

What do I need to bring?

Our outdoor games involve about 2km of walking around the city so please wear comfortable footwear. For Operation Mindfall, at least one person in your team will also need a smartphone with access to the internet and a camera – things no undercover agent should be without! Other than that, just your team and a set of working brains!

Is the game weather dependent?

Our outdoor games will go ahead come rain or shine so we advise that you check the weather forecast beforehand. Please come prepared for all types of weather – remember sun screen and a hat on sunny days, and we will provide you with ponchos to help keep you nice and dry on drizzlier days. 

In instances of severe wind, rain or weather warnings, we may have to cancel your game. Games are not refundable, but if cancelled due to the weather we will contact you to let you know and reschedule your game to another time. We will also offer you the option to switch to one of our indoor game rooms for a small price difference and dependent on availability.  

If you do not hear from us, then please assume your game is going ahead! 

Virtual Reality Games

What will my VR experience look like?

As with our other experiences, we please ask that you follow our hygiene guidelines and wear gloves and masks at all times when playing your game. Our games masters will also be wearing PPE and will be on hand to talk you through how to set up your VR equipment with minimal contact from them. As with our other room experiences, our VR rooms and equipment is deep cleaned after every group.

How many people do I need to play the Digital Games?

We recommend playing with a minimum of 2 players, with a suggested maximum of 4 players to ensure everyone has an enjoyable experience.

What is a Virtual Reality Game?

What is a Virtual Reality Game?

Our Virtual Reality game is essentially a virtual escape room. You will each be kitted out with a wireless headset and backpack and transported to a virtual world, with you at its centre. Work together as a team, find and solve a series of clues and complete your mission. The virtual reality game is a fully immersive, interactive, 3D escape game experience. Sound good? We think so!

How many people can play at once?

The VR game experience is open to teams of 2-4 players.

How long does the experience last?

Our virtual reality adventures last for up to 45 minutes. We would recommend allowing an hour and a quarter for the whole experience, which includes a briefing beforehand and of course, 45 mins of epic gameplay. Afterwards, we invite you to sit back and enjoy our premium lounge and in-house bar.

What if I suffer from motion sickness / dizziness?

We have purposefully chosen a very advanced virtual reality software to try and reduce the likelihood that you will experience motion sickness or dizziness while playing the game. However, as with any motion-related activity, in rare circumstances some people might be susceptible to unexpected side effects whilst playing. Your dedicated Games Master will be keeping an eye on you throughout the game and will be able to help immediately should this occur.

What if I wear glasses?

The headsets we use have plenty of room for your glasses to fit underneath so feel free to keep them on during gameplay.

Booking

How much does it cost?

Our indoor escape room games cost £25 per person for groups of 2-3 players, and £20 per person for groups of 4-6 players.

Worlds Collide, our official Doctor Who game costs £28 per person for 2-3 players, and £23 per person for 4-6 players.

Our outdoor games cost £23 per person for 2 players, £20 per person for 3 players, £17 per per son for 4 players.

Our Virtual Reality adventures cost £25 per person for groups of between 2 – 4 players.

Is there an age limit?

Our escape room games are PG unless stated otherwise – so kids aged 8+ are good to go. Under 16s must be accompanied in the room by a paying adult over 18.

Our outdoor games are suitable for ages 8+, but all under 16s must have an adult (over 18) in their team.

Our virtual reality adventures are suitable for ages 12+, but all under 16s must have an adult (over 18) in their team.

I want to change my booking? Is there a charge?

Arrangements change, we understand. That’s why, if you can no longer make your booking, we’ll do everything we can to reschedule your game free of charge, provided the new date is within 30 days of your original booking, and you give us at least 48 hours notice. To find out more or change a booking, please get in touch with the Escape Hunt venue you made your booking with.

Can I add an extra person to the booking?

Certainly, you can add an extra person to the booking as long as you’re still within the maximum number of people for each game. There’s no need to let us know in advance, and they can pay when they arrive. Just remember we only accept card payments at our venues.

Can I get a refund if someone doesn’t turn up?

Unfortunately not, we don’t provide refunds if someone doesn’t play.

What discounts do you offer?

We’ve put together a range of packages for students, over 60s and key workers as we think everyone should have the chance to enjoy an hour of intense excitement. Now there’s no excuse for not playing!

We offer a 15% student discount and a 10% over 60 discount, every Monday-Thursday. If you book one of these tickets online, please remember to bring a valid ID along with you on the day of play.

We also offer 10% off for Key Workers (NHS staff, armed forces personnel and emergency service workers) every Monday-Thursday as a thank you for helping keep our country in tip top shape. To redeem, phone the site team and give the code KEYWORKER10 to make your booking, applies to groups of 4 or more. Please make sure at least one of your group brings a valid key worker ID on the day of play!

Accessibility and Special Requirements

Are your games wheelchair accessible?

Many of our escape room games are wheelchair accessible, and are designed to allow up to 2 wheelchair users in the room at once. We advise contacting your local Escape Hunt to find out more about their facilities, and which games are best suited to the needs of your group.

Our outdoor games, are also wheelchair accessible. Please contact your local site team so they can advise you on the most suitable route.

Additional needs and access requirements

We aim to make our games as accessible as possible and inclusive to all who want to enjoy them. We allow carers to accompany customers with disabilities in the game free of charge, and we also allow assistance dogs in the game rooms.

Our Doctor Who: Worlds Collide and Doctor Who: A Dalek Awakens games are designed to allow those who are blind, visually impaired or deaf to take part. Should you need to bring a carer or guide dog with you, or if you are deaf, blind or visually impaired we advise contacting your local Escape Hunt team to let them know, so that they can ensure that the appropriate provisions are in place to make your visit as comfortable as possible and answer any questions that you have specific to your situation.

Can I play if I’m pregnant?

Of course – the more the merrier! Our games masters monitor every escape room and VR game on CCTV so if you want to leave the room just let them know and you’ll be free in moments. If you’ve any specific worries then we suggest you speak to a health professional or GP before playing.

Can I play an escape room if I’m claustrophobic?

Absolutely. Our escape rooms aren’t particularly confined, and our games masters are always on hand to release you the moment you want to leave.

Can I play if I have a medical condition such as epilepsy?

Some of our games make use of special effects, including smoke machines, strobe lighting and lasers. If you have any medical conditions that may be affected, or indeed any medical conditions at all that we need to be aware of (including allergies), please be sure to let site teams know when making a booking.

 

Other questions we're often asked

What exactly is an Escape Hunt?

Packed with excitement, you and your teammates will leap into new worlds completing ground-breaking missions. Work as a team to find clues, solve puzzles and complete challenges before the time runs out. This isn’t something you watch, it’s something you experience – right in the heart of the action. The pressure’s on, the clock’s ticking, the adrenaline’s pumping. After Escape Hunt, other entertainment just feels flat.

What are your opening times?

At both Birmingham Central and Resorts World Birmingham, we’re open Thursday – Sunday from 10am until 10pm.

Which Escape Hunt should I play?

All our Escape Hunt adventures are incredibly exciting and utterly immersive, so it’s impossible for us to say. Perhaps the best solution is to play them all!

Can I purchase gift vouchers?

Of course! Who wouldn’t love to receive a gift voucher for the most exciting experience they’ll have all year? Visit the gift vouchers page, located in the footer of our website for more info.

Do you serve food and beverages?

We serve alcoholic and non-alcoholic drinks onsite.We can also arrange food for you to enjoy after your game. Get in touch with your venue for more details.

Is there a dress code?

Black tie/ball gown, obviously. Just kidding – come as you are, although we do suggest comfortable clothing as the games can get quite intense.

Gifting

How long do your Gift Vouchers last?

Both our Download, Print & Play, and Standard Experience vouchers last for 12 months from date of purchase.

How much do your gift vouchers cost?

From highly immersive Escape Rooms through to Download, Print and Play games to play in the comfort of your home, there’s something for everyone to enjoy!

We currently offer two types of voucher:

  • Download, Print & Play Games – Only valid for Download, Print and Play games.
    • Starting from £14.99
  • Standard Experiences – These vouchers are valid for Escape Rooms, Outdoor Games and Virtual Reality Experiences. (exc Download, Print & Play)
    • Starting from £20

What is the difference between a Download, Print & Play Gift Voucher vs a Standard Experiences Gift Voucher?

Our Download, Print & Play Gift Vouchers are exclusively valid for the following games:

  • Stolen
  • The Treasure of the Aztecs
  • Murder at the Mansion

 
They are not valid for Escape Rooms, Outdoor Games and Virtual Reality Experiences.
 
Our Standard Experience Gift Vouchers are valid for all other Escape Hunt Experiences including Escape Rooms, Outdoor Games and Virtual Reality Experiences but will not be valid for purchase of our Download, Print & Play games.