FAQs

ARRIVE PROMPTLY AT THE START TIME

That way you can enjoy the full Escape Hunt experience without any rush.

We can look after all valuables

Got bags, phones or laptops? We’ll provide you with somewhere to store these.

What happens on the Hunt, stays on the Hunt

We humbly beg you not to share the secrets of your escape. Oh, and no pictures please!

Booking

What discounts do you offer?

We’ve put together a range of packages for students, over 60s and key workers as we think everyone should have the chance to enjoy an hour of intense excitement. Now there’s no excuse for not playing!

We offer a 15% student discount and a 10% over 60 discount, every Monday-Thursday. If you book one of these tickets online, please remember to bring a valid ID along with you on the day of play.

We also offer 10% off for Key Workers (NHS staff, armed forces personnel and emergency service workers) every Monday-Thursday as a thank you for helping keep our country in tip top shape. To redeem, phone the site team and give the code KEYWORKER10 to make your booking, applies to groups of 4 or more. Please make sure at least one of your group brings a valid key worker ID on the day of play!

Discounts exclude our outdoor games, Operation Mindfall and Magic Portal.

Is there an age limit?

Our escape room games are PG unless stated otherwise – so kids aged 8+ are good to go. Under 16s must be accompanied in the room by a paying adult over 18.

Our outdoor games are suitable for ages 8+, but all under 16s must have an adult (over 18) in their team.

Our virtual reality adventures are suitable for ages 12+, but all under 16s must have an adult (over 18) in their team.

I want to change my booking? Is there a charge?

Arrangements change, we understand. That’s why, if you can no longer make your booking, we’ll do everything we can to reschedule your game free of charge, provided the new date is within 30 days of your original booking, and you give us at least 48 hours notice. To find out more or change a booking, please get in touch with the Escape Hunt venue you made your booking with.

How much does it cost?

Our indoor escape room games cost £25 per person for groups of 2-3 players, and £20 per person for groups of 4-6 players.

Worlds Collide, our official Doctor Who game costs £28 per person for 2-3 players, and £23 per person for 4-6 players.

Our outdoor games costs £45 per team of 2-4 players.

Our Virtual Reality adventures cost £25 per person for groups of between 2 – 4 players.

Can I get a refund if someone doesn’t turn up?

Unfortunately not, we don’t provide refunds if someone doesn’t play.

Can I add an extra person to the booking?

Certainly, you can add an extra person to the booking as long as you’re still within the maximum number of people for each game. There’s no need to let us know in advance, and they can pay when they arrive. Just remember we only accept card payments at our venues.

Accessibility and Special Requirements

Can I play if I’m pregnant?

Of course – the more the merrier! Our games masters monitor every escape room and VR game on CCTV so if you want to leave the room just let them know and you’ll be free in moments. If you’ve any specific worries then we suggest you speak to a health professional or GP before playing.

Can I play if I have a medical condition such as epilepsy?

Some of our games make use of special effects, including smoke machines, strobe lighting and lasers. If you have any medical conditions that may be affected, or indeed any medical conditions at all that we need to be aware of (including allergies), please be sure to let site teams know when making a booking.

Can I play an escape room if I’m claustrophobic?

Absolutely. Our escape rooms aren’t particularly confined, and our games masters are always on hand to release you the moment you want to leave.

Virtual Reality Games

What is a Virtual Reality Game?

What is a Virtual Reality Game?

Our Virtual Reality game is essentially a virtual escape room. You will each be kitted out with a wireless headset and backpack and transported to a virtual world, with you at its centre. Work together as a team, find and solve a series of clues and complete your mission. The virtual reality game is a fully immersive, interactive, 3D escape game experience. Sound good? We think so!

What if I wear glasses?

The headsets we use have plenty of room for your glasses to fit underneath so feel free to keep them on during gameplay.

What if I suffer from motion sickness / dizziness?

We have purposefully chosen a very advanced virtual reality software to try and reduce the likelihood that you will experience motion sickness or dizziness while playing the game. However, as with any motion-related activity, in rare circumstances some people might be susceptible to unexpected side effects whilst playing. Your dedicated Games Master will be keeping an eye on you throughout the game and will be able to help immediately should this occur.

How many people can play at once?

Our VR game experiences are open to teams of 2-4 players. Please check your local site for further information.

How long does the experience last?

Our virtual reality adventures last for up to 45 minutes. We would recommend allowing an hour and a quarter for the whole experience, which includes a briefing beforehand and of course, 45 mins of epic gameplay. Afterwards, we invite you to sit back and enjoy our premium lounge and in-house bar.

Outdoor Game Info

What is an outdoor game?

Our outdoor games, Operation Mindfall and Magic Portal, are unique, immersive citywide outdoor games that incorporates the puzzles and code-cracking elements of an escape room, without the confines of a physical room.

Take to the streets of Birmingham using the latest in augmented reality and geolocation technology to complete your mission and save the world.

In cooperation with CLUETIVITY® (www.CLUETIVITY.com).

What do I need to bring?

Our outdoor games involve about 2km of walking around the city so please wear comfortable footwear. For Operation Mindfall, at least one person in your team will also need a smartphone with access to the internet and a camera – things no undercover agent should be without! Other than that, just your team and a set of working brains!

Is the game weather dependent?

Our outdoor games will go ahead come rain or shine so we advise that you check the weather forecast beforehand. Please come prepared for all types of weather – remember sun screen and a hat on sunny days, and we will provide you with ponchos to help keep you nice and dry on drizzlier days. 

In instances of severe wind, rain or weather warnings, we may have to cancel your game. Games are not refundable, but if cancelled due to the weather we will contact you to let you know and reschedule your game to another time. We will also offer you the option to switch to one of our indoor game rooms for a small price difference and dependent on availability.  

If you do not hear from us, then please assume your game is going ahead! 

How long does the outdoor game last?

Each outdoor game lasts for between 1.5 and 2 hours, we would allow 2.5 hours for the whole experience, which includes a quick briefing before you get started, and afterwards we invite you and your group to enjoy our lounge, in-house bar and photo opportunity space.

Escape Hunter Essential Info

What exactly is Escape Hunt?

Think of Escape Hunt as the closest you’re likely to get to starring in a brilliantly plotted escape movie. You and your teammates get locked in a themed room and have to find and solve a series of clues in order to escape. The pressure’s on, the clock’s ticking, the adrenaline’s pumping. Escape Hunt isn’t something you watch, it’s something you experience – right in the heart of the action. We make you earn your freedom, throwing all manner of devious and dastardly red herrings, dead ends and misdirections your way. It’s completely immersive, utterly addictive and totally entertaining. After Escape Hunt, other entertainment just feels flat.

How long does each escape room last?

The whole escape room experience lasts around 90 minutes. You’ll spend around 60 minutes in the room (in fact that’s the maximum time you’ve got in which to escape). Before that there’s a quick briefing to explain everything, and afterwards we invite you and your group to enjoy our lounge, and in-house bar.

What is the best group size?

We think our games are ideal for groups of between two and six. If you’ve more than six people who want to play then why not split into two teams and have a friendly – or indeed unfriendly – head to head competition?

Which Escape Hunt should I play?

All our Escape Hunt games are incredibly exciting and utterly immersive, so it’s impossible for us to say. Perhaps the best solution is to play them all!

Other questions we’re often asked

Do you serve food and beverages?

We serve alcoholic and non-alcoholic drinks onsite.We can also arrange food for you to enjoy after your game. Get in touch with your venue for more details.

Am I safe in the room?

Absolutely – our games are thrilling but never, ever dangerous. Rest assured that whatever happens, you’re in safe hands. Our games masters are highly trained and very vigilant, and as you’d expect, player safety is our number one concern.

Can I purchase gift vouchers?

Of course! Who wouldn’t love to receive a gift voucher for the most exciting experience they’ll have all year? Visit the gift vouchers page, located in the footer of your local Escape Hunt website for more info.

Do I need to bring anything?

Nope – just you, your team and a set of working brains!

Is there a dress code?

Black tie/ball gown, obviously. Just kidding – come as you are, although we do suggest comfortable clothing as the games can get quite intense.