FAQs

ARRIVE 10 MINUTES EARLY

That way you can enjoy the full Escape Hunt experience without any rush.

YOU CAN KEEP EVERYTHING WITH YOU

Anything you bring you can keep with you in the room. Though no phones during the game please!

WHAT HAPPENS ON THE HUNT, STAYS ON THE HUNT

We humbly beg you not to share the secrets of your escape. Oh, and no pictures please!

ACCESSIBILITY AND SPECIAL REQUIREMENTS

What precautions are there around COVID-19?

In response to COVID-19, we have developed our COVID safe plan in line with guidance published by the Queensland Government. Please read our COVID-19 procedures.

Can I play if I am epileptic?

We don’t use any special effects that could affect people with epilepsy, so you are most welcome to play.

Can I play if I’m claustrophobic?

Absolutely. Our games rooms are decently sized and well lit, the door is never actually locked and our game masters are on hand, so you can step out at any time.

Can I play if I’m pregnant or with a baby in a pram?

Of course – the more the merrier! Our games are completely safe and the door is not actually locked so you can step out at any time. If you are planning to bring a pram, please give us a ring and let us know before hand so we can make sure the best game room is set aside for you.

Is your venue wheelchair accessible?

Yes, most of our rooms are wheelchair accessible and we have a wheelchair accessible bathroom. If someone in your group uses a wheelchair, please get in touch and let us know before hand so we can make sure the best game room is set aside for you.

ESCAPE HUNTER ESSENTIAL INFO

How do I book with a voucher?

It depends on what sort of voucher you have.

Book directly on the website (enter the voucher code at checkout) if you have one from:

  • Us (Escape Hunt Brisbane)
  • Groupon / Scoopon

Call or email us to book (we’ll need to book you in manually) if you have one from:

  • Entertainment Book
  • Maccas Monopoly

And if you have a RedBalloon or Adrenaline voucher, please request a booking directly through their website and we’ll confirm it.

If you’re unsure, get in touch and we’ll be happy to help you out.

Can I get a refund if someone doesn’t turn up?

Unfortunately not, we don’t provide refunds if someone doesn’t turn up. However, if you can give us 24 hours notice that someone can no longer make it, we’ll be happy to refund for that person.

Can I add an extra person to the booking?

Certainly, you can add an extra person to the booking as long as you don’t end up with more than 6 people in the room. If possible, it’s best to let us know before you come so we can get it organised for you.

I need to change my booking, is there a charge?

Things change, we understand. If you give us 24 hours notice, we are happy to reschedule your booking, refund your booking or refund just the cost of individuals if some can no longer attend. Please give us a call on (07) 3217 2482 and we’ll be happy to help you out.

Is there an age limit?

No, all ages are welcome to play at Escape Hunt. Children under the age of 7 are admitted for free but must be accompanied by a parent / guardian at all times. For safety, and as some of our puzzles can be tricky, there does need to be at least one person 15 years or older in the room. Please note that children under 12 will likely have trouble with some of the puzzles.

Can I play with a large group?

You are welcome to book for groups of between 2-6 per game, however we recommend a max of 5 people for the best experience. If you have more than 6 you can book multiple rooms and have a friendly head-to-head race!

How long does each Escape Hunt last?

The whole experience lasts around 90 minutes. You’ll spend around 60 minutes in the room (in fact that’s the maximum time you’ve got in which to escape). Before that there’s a quick briefing to explain everything, and afterwards there’s the chance to get your team photo taken.

What are your opening times?

Please check our Find Us page for our current opening hours. Our hours change depending on the time of the year – we open longer during school holidays.

What exactly is Escape Hunt?

Think of Escape Hunt as the closest thing to starring in a brilliantly plotted escape movie. You and your team mates get locked in a themed room and have to find and solve a series of clues in order to escape. The pressure’s on, the clock’s ticking, the adrenaline’s pumping. Escape Hunt isn’t something you watch, it’s something you experience – right in the heart of the action. We make you earn your freedom, throwing all manner of devious and dastardly red herrings, dead ends and misdirections your way. It’s completely immersive, utterly addictive and totally entertaining.

OTHER QUESTIONS WE'RE OFTEN ASKED

Is there a dress code?

Black tie/ball gown, obviously! No, just kidding – come as you are, although we do suggest comfortable clothing and footwear is required.

Do you serve food and beverages?

We do not serve food unless you make an event booking. Please get in contact with us for details. There is water available.

Can I purchase a gift voucher?

Of course! Visit our gift vouchers page for the details.