FAQs

We love puzzles, excitement, and adventure – and we want everyone to enjoy the fun of escape games! We know that everybody has different accessibility requirements, so we have put together Accessibility Information Packs that explain in detail how each escape game experience may be impacted by different accessibility limitations. Please read our Accessibility Information page for full details.

Yes! If you carry a current companion card your companion is eligible for free entry to Escape Hunt Brisbane. To make a booking using a Companion Card, please fill out our Companion Card Booking Request Form. If you need to apply more than one Companion Card to a single booking, please leave a note in the ‘Questions or Comments’ Section of the form.

For full accessibility information, please read our Accessibility Information Page. 

We don’t use any special effects that could affect people with epilepsy, so you are most welcome to play.

For full accessibility information, please read our Accessibility Information Page.

Absolutely. Our games rooms are decently sized and well lit, the door is never actually locked and our game masters are on hand, so you can step out at any time.

For full accessibility information, please read our Accessibility Information Page.

Of course – the more the merrier! Our games are completely safe and the door is not actually locked so you can step out at any time. If you are planning to bring a pram, please give us a ring and let us know beforehand so we can make sure the best game room is set aside for you.

For full accessibility information, please read our Accessibility Information Page.

Yes, several of our rooms are wheelchair accessible and we have a wheelchair accessible bathroom. If someone in your group uses a wheelchair, please get in touch and let us know beforehand so we can make sure the best game room is set aside for you.

For full accessibility information, please read our Accessibility Information Page.

It depends on what sort of voucher you have.

• Us (Escape Hunt Brisbane) – book directly on our website (enter code at checkout)
• Groupon / Scoopon – book directly on our website (enter code at checkout)
• Entertainment Book – call or email us
• Maccas Monopoly – submit a booking request
• Adrenaline – request through the Adrenaline website
• RedBalloon – request through the RedBalloon website

If you’re unsure, get in touch and we’ll be happy to help you out.

Unfortunately not, we don’t provide refunds if someone doesn’t turn up. However, if you can give us 24 hours notice that someone can no longer make it, we’ll be happy to refund for that person.

Certainly, you can add an extra person to the booking as long as you don’t end up with more than 6 people in the room (10 for Legend of the Sword). If possible, it’s best to let us know before you come so we can get it organised for you.

Things change, we understand. If you give us 24 hours notice, we are happy to reschedule your booking, refund your booking or refund just the cost of individuals if some can no longer attend. Please give us a call on 07 3217 2482 and we’ll be happy to help you out.

If you need to reschedule with less than 24 hours notice, we may have to charge a discretionary $20 rescheduling fee to cover our costs for the original session time.

Our escape rooms are suitable for ages 7+, and children under 7 play free when accompanied by at least 2 paying players. For safety, and as some of our puzzles can be tricky, players aged 12 and under need at least one person aged 15 or older in the room with them (two for Legend of the Sword). For kids birthday parties, a supervising adult is required in each room and is not counted as a player.

The Jewel Thief contains a realistic fake severed hand prop and some low lighting – fine for most kids, but worth knowing before you book. Younger children may need a little extra help from the adults in their team with some of the trickier puzzles.

Most of our rooms take 2-6 players (we recommend a max of 5 for the best experience), and Legend of the Sword takes 4-10 players. For bigger groups you can book multiple rooms and have a friendly head-to-head race!

The whole experience lasts around 90 minutes. You’ll spend around 60 minutes in the room (in fact that’s the maximum time you’ve got in which to escape). Before that there’s a quick briefing to explain everything, and afterwards there’s the chance to get your team photo taken.

Please check our Find Us page for our current opening hours. Our hours change depending on the time of the year – we open longer during school holidays.

Think of Escape Hunt as the closest thing to starring in a brilliantly plotted escape movie. You and your team mates step into a themed room and have to find and solve a series of clues in order to escape. The pressure’s on, the clock’s ticking, the adrenaline’s pumping. Escape Hunt isn’t something you watch, it’s something you experience – right in the heart of the action. We make you earn your freedom, throwing all manner of devious and dastardly red herrings, dead ends and misdirections your way. It’s completely immersive, utterly addictive and totally entertaining.

Black tie/ball gown, obviously! No, just kidding – come as you are, although we do suggest comfortable clothing and footwear is required.

We offer a small snack bar offering soft drinks, chips, and other light snacks. We do not serve alcohol or prepared food.

Food and beverage packages are available when booking an event.

Of course! Visit our gift vouchers page for the details.

Our outdoor escapes are fantastic for younger players!

For safety reasons, players aged 12 and under must have a player aged 15+ in their team.

Please note that you will be out in public for the duration of your game, navigating public streets and locations. Your older players will need to feel comfortable supervising any younger members of the group out in public.

Each team is given a maximum of 2 hours to complete their outdoor escape.

Our outdoor games take you on a 2km walk around West End and South Brisbane. The total time it takes you to complete the game will be dependent on your walking speed, how quickly you find the puzzle locations, and how quickly you solve the puzzles.

Meeting at Escape Hunt, our Game Masters will brief you on how the game works, and the safety rules.

You will be given a tablet and an action pack (a small case containing extra puzzle elements), before heading out into West End.

Your tablet will guide you to different locations, where you will have to solve puzzles by observing your environment, and maybe using items from your action pack!

After solving a series of puzzles at different locations, you will return to Escape Hunt Brisbane to complete your game, celebrate with our Game Masters, and grab a team photo!

A ‘City Hunt’ is like a scavenger hunt meets an escape room!

You will be walking through West End and South Brisbane, using the environment to solve puzzles as you go!