FAQs

ARRIVE 15 MINUTES EARLY

You are expected 15 minutes before your scheduled game to complete the briefing.

WE CAN LOOK AFTER ALL VALUABLES

Got bags, phones or laptops? We’ll take care of them so there no need to worry.

WHAT HAPPENS ON THE HUNT, STAYS ON THE HUNT

We humbly beg you not to share the secrets of your escape. Oh, and no pictures please!

ESCAPE HUNTER ESSENTIAL INFO

Are we really locked up?

Though the door is locked indeed, you are not stuck inside the room. First of all, an emergency button is available near the entrance to escape anytime and we are vigilant with all security evacuation and emergency procedures. In addition, a game master is present during the game and can intervene in case of any issue.

Can I come with children?

Under 8 years old: strict ban. Between 8 and 12 years old: not recommended.
From 12 years old: permitted with at least one adult in the team.

WHY? The complexity of some puzzles requires the majority presence of older people as well as the legal risk. From 15 years old, players can therefore come without adults to fully enjoy the experience of playing our Escape Game in Bordeaux.

In which languages are games available?

Both games are available in english and french.

Is it feasible for everyone?

Our game has been designed for the greatest number and has no physical or scary aspect, so you will be able to perform all tasks of the game proposed without fear or risk.

Some of our rooms can accommodate people in wheelchairs. Please do not hesitate to contact us directly to confirm your arrival and to advise on the most suitable scenario.

RESERVATIONS

5 people maximum in a room… is 6 possible?

The rule is the rule and we can’t go over 5 people per room for reasons of safety and comfort. In this case, book two identical rooms and compete against each other !

What if I need to book 2 rooms or more?

You just have to start booking the first room. Once your details are filled, you will be able to add a second or even a third room to your cart before making the payment. As simple as that ! 

Do I have to pay online for everyone?

Our rooms are private! We will never fill your room with strangers.

You can book and pay for 2 people/room and then show up with 5 people/room.
You, or your friends, will pay the difference on site by cash or debit card. 

Can we pay with holiday vouchers?

Yes, that’s possible. However as any booking requires a payment in advance, you have to come to our premises to make the booking on site, before the session.

Can I change my booking?

You can change your booking up to 5 days minimum in advance: we can move your booking or add additional players (they can pay on site, subject to the spaces available). Players missing the call or groups not showing up will not be reimbursed.

OTHER FREQUENTLY ASKED QUESTIONS

Depending on my level, which game do you recommend?

For beginners, we recommend The Greenhouse. For more experienced players, we recommend the Pursuit in the Metropolitan. 

What if one of the players has something come up and can’t make it in the end?

No refund possible, you can always find a replacement.

Are we going to be filmed?

The game is followed by the cameras arranged in game rooms. They do not record anything but allow us to follow you during your game!

I haven’t received the confirmation email!

The e-mail may arrive in a few minutes. Remember to check your spam folder. If you think your e-mail address is incorrect, contact us directly

Do you have a food & drinks menu?

Yes, during private events only we serve alcoholic and non-alcoholic drinks on site as well as finger food and other catering options for you to eat on site.  Contact us or view our menu: view here

Can you play in a wheelchair?

Both games are available in a wheelchair. An elevator allow you to descend to the basement where the Pursuit in the Metropolitan takes place. Nevertheless please contact us before your arrival to make sure all arrangements are made prior your arrival.

Can I play whilst pregnant?

Absolutely because you can leave the game at any time. Remember that a Game Master monitors you during the game.