FAQs

Our game has been designed for the greatest number and has no physical or scary aspect, so you will be able to perform all tasks of the game proposed without fear or risk.

Some of our rooms can accommodate people in wheelchairs. Please do not hesitate to contact us directly to confirm your arrival and to advise on the most suitable scenario.

You are not stuck inside the room. First of all, an emergency button is available near the entrances. In addition, a game master is present during the game and can intervene in the event of problems.

Under 8 years old: strict ban. Between 8 and 12 years old: not recommended.
From 12 years old: permitted with at least one adult in the team.

WHY? The complexity of some puzzles requires the majority presence of older people as well as the legal risk. From 15 years old, players can therefore come without adults to fully enjoy the experience of playing our Escape Game in Bordeaux.

Here is the list of our scenarios available in English:
      – Jack the Ripper

• The Robbery of Saint-Emilion
• Murder at the Port of the Moon

For H.H. Holmes Manor, you can have 6 to 8 detectives. For other rooms: a rule is a rule.

For reasons of safety and comfort when playing we are required to respect this rule. In this case, book two identical rooms and compete against each other!

You need to start by reserving the first room. Once your details are filled, you will be able to add a second room to your cart before making the payment.

Our rooms are private! We will never fill your room with strangers.

You can book and pay for 2 people/room and then end up with 5 people/room. You, or your friends, will pay the difference on site.

Yes, that’s possible. Insofar as any booking requires a payment in advance, you have to come to our premises to make the booking on site, before the session date.

You can change your booking up to 5 days minimum in advance: we can move your booking or add additional players (they can pay on site, subject to the spaces available).

Detectives missing the call or groups not showing up will

not be reimbursed.

For beginners, we recommend the Black Book. For more experienced players and larger teams, we recommend the Moscow Express our latest game. 

No refund possible, you can always find a replacement.

The game is followed by the cameras arranged in game rooms. They do not record anything but allow us to follow you during your game!

The e-mail may arrive in a few minutes. Remember to check your spam folder. If you think your e-mail address is incorrect, contact us directly

Yes, we serve alcoholic and non-alcoholic drinks on site as well as tapas for you to eat on site. Contact us or view our menu: view here

All rooms are wheelchair accessible.

Absolutely because you can leave the game at any time. Remember that a Game Master monitors you during the game.

For H.H. Holmes Manor, you can have 6 to 8 detectives. For other rooms: a rule is a rule.

For reasons of safety and comfort when playing we are required to respect this rule. In this case, book two identical rooms and compete against each other!

You need to start by reserving the first room. Once your details are filled, you will be able to add a second room to your cart before making the payment.

Our rooms are private! We will never fill your room with strangers.

You can book and pay for 2 people/room and then end up with 5 people/room. You, or your friends, will pay the difference on site.

Yes, that’s possible. Insofar as any booking requires a payment in advance, you have to come to our premises to make the booking on site, before the session date.

You can change your booking up to 5 days minimum in advance: we can move your booking or add additional players (they can pay on site, subject to the spaces available).

Detectives missing the call or groups not showing up will

not be reimbursed.