Things to consider

  • Please arrive at least 15-20 minutes before you reservation time.
  • We will begin briefing 5 minutes before your time so you can start your game on time.
  • It is your responsibility to plan and allow for possible delays due to traffic and/or weather conditions.
  • SIGN YOUR WAIVER HERE! We kindly ask that you complete your waiver form before arrival, this can be done here.
  • Please note: Players under 16 years old must be accompanied by an adult (18+) and will also need an adult to sign their waiver prior to game play.

Parking information

You will be entitled to complimentary parking once you have confirmed your booking and this will be located in the adjacent parking structure on Cushing Street between Gray Street and Webster Street.

The garage address for your GPS is:  1709B Cushing Street, Houston. 

Once you have parked you will see a sign in front of your space and this will have the P-Code of MAA302 and your parking space number.

Go to: www.t2p.mobi or text the P-Code to 25023. This will prompt you for your license plate and spot number and how long you will be there. Set the time to 1 hour and 30 minutes.

If you are parking in the garage after 4PM it will automatically charge you a fee for parking which you will be required to pay. However, please bring your ticket number inside and give it to the games master at the front desk who will be able to validate your parking and give you back the amount paid.

As this is a public parking facility, we gently remind you that it is always a good practice not to leave anything of value visible in your car.

 

LATE POLICY

We operate our escape rooms on a reservation schedule. To be fair to all our customers, we start our games at their scheduled start times. If your entire group is late, you may have less than 60 minutes to play, based on how late you arrive. If the game has started, late comers may be added per the manager’s discretion.  Please be aware that no refunds or rescheduling will be allowed for late arrivers. If you know that you will be arriving late, please call us at 346-240-9111 as soon as possible!

CANCELLATION POLICY

If for some reason we cannot reschedule your adventure, we require 24 hours notice to be able to cancel your booking for a full refund. We do understand that there are sometimes extenuating circumstances, please speak with our Houston team with any questions or concerns. We can be reached either by phone during business hours (346-240-9111), or by email at [email protected] after business hours.
 

At the managers discretion, anyone under the influence of alcohol or drugs, or otherwise posing a danger to others, will not be allowed to play and will forfeit their payment.

We look forward to seeing you soon!

The Escape Hunt Houston Team