FAQs

We are open 7 days a week, to see our opening times please click here.

Our indoor escape room games cost £30 per person for groups of 2-4 players, and £25 per person for groups of 5-6 players.

Our City Hunt games cost £15 per player. Under 8s can play for free but must be accompanied by 2 paying adults. Maximum 6 players per team.

Our Virtual Reality adventures cost £27 per person for groups of between 2 – 4 players.

Our escape rooms and City Hunt games are ideal for groups of between two and six. If you’ve more than six people who want to play, then why not split into two teams and have a friendly – or indeed unfriendly – head-to-head competition?

For our Virtual Reality games, we recommend a minimum of 2 players, with a suggested maximum of 4 players to ensure everyone has an enjoyable experience.

Our escape room games are PG unless stated otherwise – so kids aged 8+ are good to go. Under 16s must be accompanied in the room by a paying adult over 18.

Our city hunt games are suitable for all ages. Due to the nature of game play, children under 8 go free and must be accompanied by 2 paying players.

All under 16s must have an adult (over 18) in their team.

Our virtual reality adventures are suitable for ages 12+, but all under 16s must have an adult (over 18) in their team.

If you can no longer make your booking, we’ll do everything we can to reschedule your game free of charge, provided you give us 24 hours notice and the new date is within 30 days of your original booking. See our terms and conditions here for more information.

To change a booking, please get in touch with the Escape Hunt venue you made your booking with.

Certainly, you can add an extra person to the booking as long as you’re still within the maximum number of people for each game. There’s no need to let us know in advance, and they can pay when they arrive. Just remember we only accept card payments at our venues.

Unfortunately not, we don’t provide refunds if someone doesn’t play.

A variety of drinks, both alcoholic and non-alcoholic, are available at our in-house bar within each venue. These can be enjoyed in our premium lounge and also taken into our escape rooms.

Black tie/ball gown, obviously. Just kidding – come as you are, although we do suggest comfortable clothing as the games can get quite intense.

Our City Hunt games involve about 2km of walking around the city so please wear comfortable footwear.

Other than that, just your team and a set of working brains!

Think of Escape Hunt as the closest you’re likely to get to starring in a brilliantly plotted escape movie. You and your teammates get locked in a themed room and have to find and solve a series of clues in order to escape. The pressure’s on, the clock’s ticking, the adrenaline’s pumping. Escape Hunt isn’t something you watch, it’s something you experience – right in the heart of the action. We make you earn your freedom, throwing all manner of devious and dastardly red herrings, dead ends and misdirections your way. It’s completely immersive, utterly addictive and totally entertaining. After Escape Hunt, other entertainment just feels flat.

The whole experience lasts around 90 minutes. You’ll spend around 15 minutes before your game completing waivers, enjoying some pre-game drinks and getting ready for your adventure, then you’ll spend around 60 minutes in the room (in fact that’s the maximum time you’ve got in which to escape). Then afterwards we invite you and your group to enjoy our lounge, in-house bar and photo opportunity space.

Absolutely – our games are thrilling but never, ever dangerous. Rest assured that whatever happens, you’re in safe hands. Our games masters are highly trained and very vigilant, and as you’d expect, player safety is our number one concern.

All our Escape Hunt games are incredibly exciting and utterly immersive, so it’s impossible for us to say. Perhaps the best solution is to play them all!

Our outdoor games unite the thrill of escape rooms with the buzz of an outdoor pursuit. Imagine an escape room with no doors, a treasure hunt with more challenges, and a city like you’ve never seen it before. Explore with our digital map, crack clues, complete puzzles and solve challenges along the way.

Each outdoor game lasts for between 1.5 and 2 hours, we would allow 2.5 hours for the whole experience, which includes a quick briefing before you get started, and afterwards we invite you and your group to enjoy our lounge, in-house bar and photo opportunity space.

Our outdoor games will go ahead come rain or shine so we advise that you check the weather forecast beforehand. Please come prepared for all types of weather – remember sun screen and a hat on sunny days, and we will provide you with ponchos to help keep you nice and dry on drizzlier days. 

In instances of severe wind, rain or weather warnings, we may have to cancel your game. Games are not refundable, but if cancelled due to the weather we will contact you to let you know and reschedule your game to another time. We will also offer you the option to switch to one of our indoor game rooms for a small price difference and dependent on availability.  

If you do not hear from us, then please assume your game is going ahead! 

Our letterbox games are delivered to your doorstop and feature immersive puzzles and captivating mysteries. They are perfect for playing around the table with your friends, family and work colleagues.

Your order will be sent via Royal Mail and you will have the option to select your preferred delivery method at checkout.  

The options include Tracked 24 (1 working day from despatch) and Tracked 48 (2 working days from despatch). During busier periods there may be delays.  

Please note: We only ship to the UK and if you’re ordering more than 1 letterbox game, the postage price will be calculated based on size and weight. 

You will need scissors, mirror, internet connection and a device (phone/tablet/laptop) 

Our print & play games all require a printer and a device you can use to connect to the internet (Mobile, Tablet, Computer etc). Some of our print & play games also require a Facebook Account in order to access certain functions.

We recommend playing with a minimum of 2 players, with a suggested maximum of 6 players to ensure everyone has an enjoyable experience.

Our print & play games have a suggested gaming time of 1 hour, but this may vary depending on skill level. However, they all come with the freedom to take it at your own pace.

Our digital games are web-based adventures that require a computer or laptop, along with an internet connection.
Currently, our digital games are not compatible to be played on mobile or tablet devices.

We recommend playing with a minimum of 2 players, with a suggested maximum of 4 players to ensure everyone has an enjoyable experience.

We want everyone to enjoy our games to the fullest – if you need a little helping hand we’ve created helping hand clueing tools that are provided as part of your game.

Our Digital Games have a suggested gaming time of 1 hour, but this may vary depending on skill level.

Unfortunately, as we are located in building accessed via a staircase, we are unable to make our Escape Hunt Bournemouth site wheelchair accessible.

To make our games as accessible as possible we allow a registered carer to enter for free when supporting a player. Please note some of our puzzles require two players. We also allow assistance dogs in the games rooms.

Of course – the more the merrier! Our games masters monitor every game on CCTV so if you want to leave the room just let them know and you’ll be free in moments. If you’ve any specific worries then we suggest you speak to a health professional or GP before playing.

Absolutely. Our games rooms aren’t particularly confined, and our games masters are always on hand to release you the moment you want to leave.

Some of our games make use of special effects, including smoke machines, strobe lighting and lasers. If you have any medical conditions that may be affected, or indeed any medical conditions at all that we need to be aware of (including allergies), please be sure to let site teams know when making a booking.

Of course! Who wouldn’t love to receive a gift voucher for the most exciting experience they’ll have all year? Visit the gift vouchers page, located in the footer of our website for more info.

Both our Download, Print & Play, and Standard Experience vouchers last for 12 months from date of purchase.

From highly immersive Escape Rooms through to Download, Print and Play games to play in the comfort of your home, there’s something for everyone to enjoy!
We currently offer two types of voucher:

• Download, Print & Play Games – Only valid for Download, Print and Play games.
• Starting from £14.99
• Standard Experiences – These vouchers are valid for Escape Rooms, Outdoor Games and Virtual Reality Experiences. (exc Download, Print & Play)
• Starting from £20

Our Download, Print and Play Gift vouchers are exclusively valid for the following games.

• Robot Rescue: EH-Ric
• Day of the Dead
• Doctor Who: The Hollow Planet
• Level Up
• The School of Magic
• Stolen
• The Treasure of the Aztecs
• Murder at the Mansion
• A Curious Tea Party

They are not valid for Escape Rooms, Outdoor Games and Virtual Reality Experiences. Our Standard Experience Gift Vouchers are valid for all other Escape Hunt Experiences including Escape Rooms, Outdoor Games and Virtual Reality Experiences but will not be valid for purchase of our Download, Print & Play games.