FAQs

ARRIVE 15 MINUTES EARLY

You are expected 15 minutes before your scheduled game to complete the briefing.

WE CAN LOOK AFTER ALL VALUABLES

Got bags, phones or laptops? We’ll take care of them so there no need to worry.

WHAT HAPPENS ON THE HUNT, STAYS ON THE HUNT

We humbly beg you not to share the secrets of your escape. Oh, and no pictures please!

ESCAPE HUNTER ESSENTIAL INFO

What are your opening times?

MONDAY 02:00pm – 10:00pm

TUESDAY 02:00pm – 10:00pm

WEDNESDAY 02:00pm – 10:00pm

THURSDAY 02:00pm – 10:00pm

FRIDAY 02:00pm – 10:00pm

SATURDAY 10:00am – 10:00pm

SUNDAY 02:00pm – 10:00pm

What exactly is Escape Hunt?

Escape Hunt is the closest you’ll get to a brilliantly plotted escape movie. You and your teammates are locked in a themed room and must find and solve a series of puzzles to escape. The pressure’s on, the clock’s ticking and the adrenaline’s pumping. Escape Hunt isn’t a game you watch, it’s a game you live, right in the middle of the action. We make you earn your freedom, by throwing you all kinds of traps, dead ends and false leads. It’s totally immersive, totally addictive and totally entertaining. After Escape Hunt, other entertainment just doesn’t seem to measure up.

How do I play The Escape Hunt Experience?

To answer that question now would be to give away the whole surprise, so let’s just say it’s one of the most exhilarating ways to spend 90 minutes with your friends.
The adventure itself involves escaping from a room where a crime has been committed. Solve the mystery and escape. Sounds simple enough? Give it a try!

How long does each Escape Hunt last?

The experience lasts about 90 minutes. You’ll spend around 60 minutes in the room (this is actually the maximum time you have to escape). Before that, there’s a quick briefing to explain everything, and then we invite you and your group to enjoy our lounge, in-house bar and photo area.

So how many people should play?

We’ve tested all sorts of numbers, but the ideal is a group of 2 to 5 players. That’s why we’re very strict about team size, because we want to make sure that every Escape Hunt experience is a great one.

Do we need to be really strong?

Physical strength is not at all necessary. We’ve designed our adventures to be accessible to weaker people, bodybuilders and all age groups. Skills other than physical strength are required, such as good research skills and logical reasoning. No need to move our solid teak furniture…

Is it feasible for everyone?

Our game has been designed for the greatest number and has no physical or scary aspect, so you will be able to perform all tasks of the game proposed without fear or risk.

Some of our rooms can accommodate people in wheelchairs. Please do not hesitate to contact us directly to confirm your arrival and to advise on the most suitable scenario.

Are we really locked up?

You are not stuck inside the room. First of all, an emergency button is available near the entrances. In addition, a game master is present during the game and can intervene in the event of problems.

Can I come with children?

Under 8 years old: strict ban. Between 8 and 12 years old: not recommended.
From 12 years old: permitted with at least one adult in the team.

WHY? The complexity of some puzzles requires the majority presence of older people as well as the legal risk. From 15 years old, players can therefore come without adults to fully enjoy the experience of playing our Escape Game in Bordeaux.

In which languages are games available?

All clues in the room requiring translation are translated into English. However, one French speaker per room is strongly recommended

OTHER FREQUENTLY ASKED QUESTIONS

Can I book by phone?

Unfortunately, in view of the large number of no-shows, we can no longer afford to do this without first asking for payment. And therefore your bank details. You might as well book online from the comfort of your sofa! 🙂

What game would you recommend for my level?

For beginners, we recommend the Wolf of Malzéville. For more experienced players, we recommend the Ultimate Test – as the name suggests!

Depending on my level, which game do you recommend?

For beginners, we recommend the Mystery of Saint Emilion. For more experienced players, we recommend Jack the Ripper or the Manor!

What if one of the players has something come up and can’t make it in the end?

No refund possible, you can always find a replacement.

Are we going to be filmed?

The game is followed by the cameras arranged in game rooms. They do not record anything but allow us to follow you during your game!

I haven’t received the confirmation email!

The e-mail may arrive in a few minutes. Remember to check your spam folder. If you think your e-mail address is incorrect, contact us directly

Can you play in a wheelchair?

We have two game themes accessible to people with reduced mobility:
– Murder at the port of the moon

– Jack the Ripper
Contact us before your arrival.

Can I play whilst pregnant?

Absolutely because you can leave the game at any time. Remember that a Game Master monitors you during the game.

BOOKING

Do you offer reduced rates?

A brain in full effervescence, you can’t do without it! ? -15% off Monday to Thursday with code STUDENT15!
At least 2 detectives in the team must be students to benefit from 15% discount on the whole room!
Remember to bring your valid student card.

How much does it cost?

You can play Escape Hunt from around €20 per game. Below is an overview of the different prices for playing Escape Hunt.

2-player room: €37 per person (total cost €74)
3-player room: €30 per person (total cost €90)
4-player room: €25 per person (total cost €100)
5-player room: €21 per person (total cost €105)
6-player room: €20 per person (total cost €120)
Urban Quest: €60 per person (teams of 2 to 5 players)

Do you offer package deals?

Yes, we do! We have great packages with restaurants and other fun activities!

Can I get a refund if someone doesn’t turn up?

Unfortunately no, we don’t offer refunds if someone doesn’t play.

5 people maximum in a room… is 6 possible?

For reasons of safety and comfort when playing we are required to respect this rule. In this case, book two identical rooms and compete against each other!

What if I need to book 2 rooms or more?

Simply start by reserving the first room. Once you’ve entered your details, you’ll be able to add a second room to your basket before proceeding to payment. Once you’ve entered your details, you’ll be able to add a second room to your basket before proceeding to payment. The rooms are strictly identical, and you’ll be playing head-to-head at the same time.

The Wolf of Malzéville: 2 rooms
The Stanislas’ Treasure: 1 room
The Land of Mysteries: 1 room
The Ultimate Test: 2 rooms
Save the Chocolate Factory: 1 room
Urban Quest: up to 20 teams of 5 players.

Do I have to pay on-line for everyone?

Our rooms are private! We will never fill your room with strangers.

You can book and pay for 2 people/room and then end up with 5 people/room. You, or your friends, will pay the difference on site.

Can we pay with holiday vouchers?

Yes, that’s possible. Insofar as any booking requires a payment in advance, you have to come to our premises to make the booking on site, before the session date.

Can I change my booking?

You can change your booking up to 5 days minimum in advance: we can move your booking or add additional players (they can pay on site, subject to the spaces available).

 

Detectives missing the call or groups not showing up will

not be reimbursed.

BOOKING

Do you offer reduced rates?

A brain in full effervescence, you can’t do without it! ? -15% off Monday to Thursday with code STUDENT15!
At least 2 detectives in the team must be students to benefit from 15% discount on the whole room!
Remember to bring your valid student card.

How much does it cost?

You can play Escape Hunt from around €20 per game. Below is an overview of the different prices for playing Escape Hunt.

2-player room: €37 per person (total cost €74)
3-player room: €30 per person (total cost €90)
4-player room: €25 per person (total cost €100)
5-player room: €21 per person (total cost €105)
6-player room: €20 per person (total cost €120)
Urban Quest: €60 per person (teams of 2 to 5 players)

Do you offer package deals?

Yes, we do! We have great packages with restaurants and other fun activities!

Can I get a refund if someone doesn’t turn up?

Unfortunately no, we don’t offer refunds if someone doesn’t play.

5 people maximum in a room… is 6 possible?

For reasons of safety and comfort when playing we are required to respect this rule. In this case, book two identical rooms and compete against each other!

What if I need to book 2 rooms or more?

Simply start by reserving the first room. Once you’ve entered your details, you’ll be able to add a second room to your basket before proceeding to payment. Once you’ve entered your details, you’ll be able to add a second room to your basket before proceeding to payment. The rooms are strictly identical, and you’ll be playing head-to-head at the same time.

The Wolf of Malzéville: 2 rooms
The Stanislas’ Treasure: 1 room
The Land of Mysteries: 1 room
The Ultimate Test: 2 rooms
Save the Chocolate Factory: 1 room
Urban Quest: up to 20 teams of 5 players.

Do I have to pay on-line for everyone?

Our rooms are private! We will never fill your room with strangers.

You can book and pay for 2 people/room and then end up with 5 people/room. You, or your friends, will pay the difference on site.

Can we pay with holiday vouchers?

Yes, that’s possible. Insofar as any booking requires a payment in advance, you have to come to our premises to make the booking on site, before the session date.

Can I change my booking?

You can change your booking up to 5 days minimum in advance: we can move your booking or add additional players (they can pay on site, subject to the spaces available).

 

Detectives missing the call or groups not showing up will

not be reimbursed.