We take the privacy of our customers seriously and we will only collect, store, retain, distribute, disclose, transfer, and use your personal information as described below. Data protection is a matter of trust and your privacy is important to us. We will only use your name and other information about you in the manner described in this Privacy Policy. We only collect information where we need to and we only collect information if it relates to our relationship with you. We will only keep your information if we are required by law or if it is relevant to the purpose for which it was collected. If you have comments, suggestions or complaints, you can contact us by e-mail at [clermont-ferrand(at)escapehunt.com].


Use and Disclosure of Personal Information The personal information we collect from you will be used among our group of companies for some or all of the following purposes: To process orders you submit on the Website, whether for game bookings or products sold by Escape Hunt or a third-party seller. Payments you make on the website for games or products, sold by Escape Hunt or a third-party seller, will be processed by us; To deliver the games or products you purchased on the Website, whether sold by Escape Hunt or a third party, we may pass your personal information to a third party to deliver the product, whether the product is sold on the website by Escape Hunt or by a third-party seller; To update you on the delivery of products, whether they are sold on the website by Escape Hunt or a third-party seller, and for customer support purposes; To compare information and check with third parties to ensure the information is accurate; To send you regular updates by e-mail, newsletter or otherwise on news and initiatives around the world and in your area or city.


In addition, we will use the information you provide to manage your account (if any) with us; Verify and perform financial transactions in relation to payments made on-line; Check the downloading of website data; Improve the layout and/or content of the website pages and customise them for users; Identify visitors on the website; Conduct research on the demographics and behaviour of our users; Provide you with information that we deem useful or that you have requested from us, including information about the products and services of our vendors or third parties, provided you have indicated that you have not objected to being contacted for these purposes; When you register an account with Escape Hunt on one of its websites and sites worldwide, whether on-line or in person at a branch, or we provide your personal information via the website, we may also use your email to send you promotional e-mails about our products and our services from vendors or third parties from time to time. You can unsubscribe from our newsletter at any time by using the unsubscribe feature via a link at the bottom of our newsletter. In exceptional circumstances, Escape Hunt may be required to disclose personal information, for example where there is reason to believe that the disclosure is necessary to prevent a threat to life or health, for the purpose of enforcing the law or for the fulfilment of legal and regulatory requirements and requests. Escape Hunt may share your personal information with third parties and our affiliates for the purposes mentioned above, in particular, to complete a transaction with you, manage your account and our relationship with you, to market and fulfil all legal or regulatory requirements and requests deemed necessary by Escape Hunt. By sharing your personal information with them, we strive to ensure that third parties and our affiliates keep your personal information protected from unauthorised access, collection, use, disclosure or risk, and that they only store your personal information for as long as they require it to achieve the above-mentioned objectives. Escape Hunt will never sell or rent personal information from our customers to third parties.


Withdrawal of consent

You may communicate your objection to our use of your personal information for any of the purposes and in the manner described above at any time by contacting us at our e-mail address below. Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner set out above, depending on the nature of your objection, we may not be able to continue to provide you with our products or services or continue a contract that we have with you. Our legal rights and remedies are expressly reserved in such an event.

Updating your personal information

You may update your personal information at any time by accessing your account on the Escape Hunt website. If you do not have an account with us, you can do so by contacting us at our e-mail address below. Access to your personal information


If you wish to view the personal information you have about yourself or enquire about how your personal information has been or may be used or disclosed by Escape Hunt in the last year, please contact us at our e-mail address at the end of this document.


If you have an account with Escape Hunt, you can access the details of your order by logging into your account on the website. Here you can see the details of your orders that have been completed, those that are open and those to be shipped shortly and manage your address details, bank details and any newsletter to which you have subscribed. You agree for your Escape Hunt username, password and contact information to be processed confidentially and not to be made accessible to unauthorised third parties. We cannot assume any responsibility for the misuse of your Escape Hunt username, password, or order, except under the terms of use.


Security of your personal information

Escape Hunt guarantees that all information collected will be stored securely. We protect your personal information by: Restricting access to personal information Maintaining technology products to prevent unauthorised computer access Safely destroying your personal information when it is no longer necessary for legal or commercial purposes. Escape Hunt uses 128-bit Secure Sockets Layer (SSL) encryption technology when processing your financial details. 128-bit SSL encryption takes at least a trillion years to break down and is the industry standard. If you believe that your privacy has been violated by Escape Hunt, please contact us at our e-mail address below



Escape Hunt does not sell products for children. If you are under 16, you can use our website only with the supervision of a parent or guardian.


Collection of computer data

Escape Hunt or our authorised service providers may use cookies, web beacons and other similar technologies to store information to provide you with a better, faster, safer and more personalised experience when you use the services and/or access the website.

When you visit Escape Hunt, our company’s servers automatically record the information your browser sends each time you visit a website.

This data may include:

The IP address of your computer Type of browser The web page you visited before you arrived on our website The pages of the website you visit The time spent on the pages, objects and information sought on the website, the schedules of access and dates, as well as other statistics. This information is collected for analysis and evaluation to help us improve the website and the services and products we provide.


Cookies are small text files (usually composed of letters and numbers) placed in the memory of your browser or device when you visit a website or post a message. They allow us to recognise a particular device or browser and help us customise the content to better serve your interests and make our services and website more convenient and useful. Web beacons are small graphic images that can be included in our service and website. They allow us to count users who have viewed these pages to better understand your preferences and interests.


No Spam, Spyware or Viruses

Spam, spyware or viruses are not allowed on the website. Please configure and maintain your communication preferences so that we can send communications based on your needs. You are not allowed to add other users (even a user who has purchased an item from you) to your mailing list (e-mail or physical mail) without their express consent. You must not send any messages containing spam, spyware or viruses via the website. If you wish to report any suspicious messages, please contact us at our e-mail address below.


Changes to the Privacy Policy

Escape Hunt will regularly review the adequacy of this privacy policy.


We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be posted on the website.


Legal obligations

You acknowledge and agree that Escape Hunt has the right to disclose your personal information to any governmental authority if it is necessary or required.


Contact the GDPR Manager at Escape Hunt Clermont-Ferrand If you wish to withdraw your consent to the use of your personal information, request access and/or correction of your personal information, have any questions, comments or concerns, or need help with technical or cookie-related questions, please do not hesitate to contact us at [clermont-ferrand(at)escapehunt.com].