FAQs

ARRIVE 15 MINUTES EARLY

That way you can enjoy the full Escape Hunt experience without any rush.

WE CAN LOOK AFTER ALL VALUABLES

Got bags, phones or laptops? We’ll take care of them so there no need to worry.

WHAT HAPPENS ON THE HUNT, STAYS ON THE HUNT

We humbly beg you not to share the secrets of your escape. Oh, and no pictures please!

ESCAPE HUNTER ESSENTIAL INFO

Is it feasible for everyone?

Our game has been designed for the greatest number and has no physical or scary aspect, so you will be able to perform all tasks of the game proposed without fear or risk.

Some of our rooms can accommodate people in wheelchairs with no motors. Please do not hesitate to contact us directly to confirm your arrival and to advise on the most suitable scenario.

Are we really locked up?

You are not stuck inside the room. First of all, an emergency button is available near the entrances. In addition, a game master is present during the game and can intervene in the event of problems.

Can I come with children?

No problem ! It’s from age 10 to 99 ! An adult must still be present in the room. It is forbidden to imprison minors alone. For your playability, we recommend you plan an adult for a child.

In which languages are games available?

All of our games are available in French and English!

RESERVATIONS

5 people maximum in a room… is 6 possible?

The rule is the rule. For safety and comfort of play we are required to respect this rule. In this case, book two identical rooms and face you, it’s even better!

What if I need to book 2 rooms or more?

All you need to do is start booking the first room. Once your details are indicated, you will be able to add a second room to your cart before making the payment.

Do I have to pay on-line for everyone?

Not necessarily ! You can book and pay for 2 people/room and then come up to 5 people/room. You, or your friends, will pay the difference on the spot. In any case, that you reserve for 2 or 5 people, the room is entirely privatized.

Can we pay with holiday vouchers?

Yes, that’s possible. For this you can make your reservation by phone.

Can I change my booking?

You can change your booking up to 5 days minimum in advance: we can move your booking or add additional players (they can pay on site, subject to the spaces available).

 

Detectives missing the call or groups not showing up will not be reimbursed.

OTHER FREQUENTLY ASKED QUESTIONS

Depending on my level, which game do you recommend?

For beginners, we recommend Panic in Gergovie. For more experienced players, we recommend Ghost in the cathedral then The catacomb’s dark worship !

What if one of the players has something come up and can’t make it in the end?

No refund possible, you can always find a replacement.

Are we going to be filmed?

The game is followed by the cameras arranged in game rooms. They do not record anything but allow us to follow you during your game!

I haven’t received the confirmation email!

The e-mail may arrive in a few minutes. Remember to check your spam folder. If you think your e-mail address is incorrect, contact us directly.

Can I play whilst pregnant?

Absolutely because you can leave the game at any time. Remember that a Game Master monitors you during the game.

RESERVATIONS

5 people maximum in a room… is 6 possible?

The rule is the rule. For safety and comfort of play we are required to respect this rule. In this case, book two identical rooms and face you, it’s even better!

What if I need to book 2 rooms or more?

All you need to do is start booking the first room. Once your details are indicated, you will be able to add a second room to your cart before making the payment.

Do I have to pay on-line for everyone?

Not necessarily ! You can book and pay for 2 people/room and then come up to 5 people/room. You, or your friends, will pay the difference on the spot. In any case, that you reserve for 2 or 5 people, the room is entirely privatized.

Can we pay with holiday vouchers?

Yes, that’s possible. For this you can make your reservation by phone.

Can I change my booking?

You can change your booking up to 5 days minimum in advance: we can move your booking or add additional players (they can pay on site, subject to the spaces available).

 

Detectives missing the call or groups not showing up will not be reimbursed.