Terms & Conditions

These terms were last updated on 19 June 2026.
In order to use our website and participate in our games, you must accept the following terms:

Trading name: Escape Hunt Marseille
Legal entity: SARL FFJD
Website: https://escapehunt.com/fr/marseille
Hereinafter referred to as “EH Marseille”

1. GENERAL

1.1. Each game scenario is designed for a minimum and maximum number of players (please refer to the game pages in the booking section of the website). No exceptions can be made. Your game room is always private and reserved exclusively for your team.

1.2. The trademarks and logos displayed on the website are the property of EH Marseille. You are not authorised to use them without the prior written consent of EH Marseille, and you acknowledge that such use may constitute an infringement of the relevant owner’s rights.

1.3. These terms and conditions, and any contract incorporating these terms and conditions, are governed by French law and any dispute shall be subject to the exclusive jurisdiction of the French courts.

1.4. All the terms of the contract are contained within these terms and conditions.

1.5. EH Marseille collects and stores your personal data without disclosing it to third parties and is committed to ensuring that the confidentiality of your personal information is protected.

1.6. Due to the nature of the game, no photographs or recordings may be taken inside the game room.

1.7. EH Marseille expects its visitors and customers not to disclose the details of the game, directly or indirectly, to the public.

1.8. EH Marseille allows you to unsubscribe from promotional and marketing emails that the company may send by email.

1.9. EH Marseille reserves the right to charge customers for any damage caused, whether intentional or resulting from misuse of items or equipment.

1.10. While on our premises, you must comply with our rules and regulations, maintain appropriate standards of behaviour, and cooperate with our staff at all times.

1.11. EH Marseille does not tolerate any form of harassment or intimidation towards its employees.

2. WEBSITE

2.1. The website https://escapehunt.com/fr/marseille is owned and operated by EH Marseille. The company reserves the right to amend or modify these terms and conditions, including any content on the website, from time to time at its sole discretion and without prior notice. The applicable terms and conditions are those in force at the time of booking.

2.2. The following terms apply to the use of the Escape Hunt website by any visitor and should be read carefully before any use of the website.

2.3. The Escape Hunt Experience website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

2.4. You are not authorised to link to or use all or any part of the Escape Hunt Experience website for any fraudulent, unlawful, defamatory, harmful, obscene or otherwise objectionable purpose.

2.5. You acknowledge that the website is not completely secure. EH Marseille will take all appropriate steps to protect the security of payment information and credit/debit card details, and Escape Hunt shall not be liable for any damage you may suffer as a result of any breach of confidentiality relating to such information.

3. BOOKINGS

3.1. Only person(s) aged 18 or over are authorised to book a game.

3.2. A booking is only valid once it has been processed by Escape Hunt.

3.3. We do not allow the transfer of games to another party. Please contact us for exceptional cases.

3.4. Games may not be transferred or resold for commercial purposes. If a game is transferred or resold in breach of this condition, the holder of the game or the person claiming the right to attend the event may be refused entry.

3.5. You are entirely responsible for entering your details correctly on the online booking form. By submitting an online booking form, you warrant to Escape Hunt that all details provided by you are true and accurate.

3.6. You will receive confirmation of your booking by email only. EH Marseille does not send confirmations by post or text message.

3.7. Online bookings may only be made a certain number of hours or days in advance. For further information, or outside these limits, please contact EH Marseille by email or telephone.

3.8. A booking becomes void and entry may be refused if the team arrives 15 minutes or more late. In such circumstances, the booking is non-refundable and cannot be modified.

3.9. All bookings are final. No cancellation of bookings is possible. A booking may be modified up to 5 days before the scheduled session, subject to availability. Less than 5 days before the booking, no change or postponement is possible. In the rare event that we are able to offer a rescheduling, modification or any other service, administration fees may apply and will be communicated to you in advance. Please also note that customers may not request a refund (or credit note) after booking if they failed to enter a discount code at the time of booking on our website.

For bookings made on quotation (reserved for organisations holding a SIRET number), the same amendment/cancellation policy shall apply once the booking has been confirmed and formalised (signed quotation returned, triggering the issuance of the invoice, which constitutes a final accounting document for payment before the service is provided). If a request is made to amend an invoice already issued more than 5 days before the event, an administration fee of €30 excl. VAT will be charged.

In the specific case of a full venue private hire, a cancellation fee equal to 20% of the venue privatisation cost (excluding any additional services) will be charged for any cancellation request made between 5 and 15 days before the event.

Unless otherwise agreed in writing with the client, payment of an invoice is due on the date of the Escape Hunt event, or on the payment due date stated on the invoice where applicable.

In accordance with Article L.441-6 of the French Commercial Code, for professional clients, late payment penalties at an annual rate of 20%, together with a fixed compensation fee of €40, shall be due from the day following the payment date stated on the invoice.

3.10. Force Majeure. EH Marseille shall not be responsible for delays or obstacles affecting your arrival caused by bad weather, strikes, protests, floods, traffic congestion, civil unrest or any other cause. It is your responsibility to arrive on time for your booking.

3.11. In the event of an issue following a distance purchase (via the internet, telephone, etc.), you may contact us so that we can help find a solution.

In accordance with the provisions of the French Consumer Code relating to consumer dispute mediation, after having first contacted us and if our response does not satisfy you, you may refer the matter free of charge to the following consumer mediator:

CM2C
49 rue de Ponthieu
75008 Paris – France
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: [email protected]

4. PRICE AND PAYMENT

4.1. The price of a game per person (including VAT) is shown on the Escape Hunt Experience website in the booking section.

4.2. The price is determined according to the number of people in the room (2–5 people) and the day of the week.

4.3. Bookings may be made online via the Escape Hunt Experience website, by telephone, by email or in person at the venue.

4.4. The list of payment methods accepted on the website (credit/debit cards, bank transfer, etc.) is indicated on the booking website.

4.5. Full payment is required at the time of booking on the website. Otherwise, payment may be made at the venue by card, cash, cheque or holiday vouchers, provided that a security cheque has been deposited beforehand (or sent by post).

4.6. If fewer people than expected attend the event, the price difference will not be refunded.

4.7. If more people than expected attend (up to 5 people), the additional amount may be paid in cash or by card upon arrival for the game.

5. CONTACT

If you need to contact EH Marseille, you may do so using one of the following methods:

Escape Hunt Marseille is operated by SARL FFJD
Address: Zone Commerciale Plan de Campagne, 2250 Chem. de Velaux, 13170 Les Pennes-Mirabeau
SIRET: 81100238500011
Email: marseille(at)escapehunt.com
Telephone: 04 42 45 30 44

6. SAFETY AND ENJOYMENT

6.1. Each player taking part in the Escape Hunt Experience will be supervised before and during the game by a game master. After being informed of the game rules, each player takes part in the game at their own risk. EH Marseille shall not be liable for any damage (whether bodily injury or material damage) caused by improper use of the game room or by failure to follow the rules explained by the game master before the game.

6.2. If you are more than 15 minutes late for your booking, the booking automatically becomes void and you will not be able to start your game.

6.3. Persons under the influence of alcohol or non-prescribed drugs may be refused entry and the booking shall become void. We reserve the right, at the sole discretion of Escape Hunt owners and staff, to refuse entry to any person who is unfit, abusive or otherwise inappropriate in any way.

6.4. Food and drinks may not be brought into the game rooms or reception areas.

6.5. To be admitted, you must confirm the full name of the person who made the booking, and that person may be asked to confirm the telephone number and email address used for the booking, and to present a passport or identity card as well as a credit card.

6.6. For safety reasons, children under 8 years old are not permitted in the reception area or game rooms. All children under 14 must be accompanied by at least one adult at all times.

6.7. As the reception lobby has limited capacity, players at EH Marseille are requested to arrive 15 minutes before the start of their session so that the game master can properly welcome them and explain the nature of the game, its risks and constraints in detail, in order to ensure a safe and enjoyable experience.

6.8. Escape Hunt Experience recommends that customers wear comfortable clothing suitable for the game.

7. COPYRIGHT AND CONFIDENTIAL

7.1. All names, designs and slogans used on the website, in any marketing activity and on the premises are the property of Escape Hunt Co. Ltd and its owners. No use or reproduction of any kind is permitted.

7.2. All Escape Hunt players agree not to discuss, disclose or distribute any information regarding the content of the games or any other proprietary information.

8. GIFT VOUCHERS

When purchasing a gift voucher, the buyer has a 14-day withdrawal period under the conditions set out in Articles L.221-23 to L.221-25 of the French Consumer Code.

This period runs from:
1° The date of contract conclusion for gift voucher purchases
2° The date of receipt of the goods by the consumer or a designated third party for gift box sales

When redeeming gift vouchers or gift boxes, the booking conditions set out in Section 3 (Bookings) apply, including the waiver of the right of withdrawal under Article L.221-28.

Withdrawal Form

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the purchaser of a gift certificate has a statutory period of fourteen (14) days to exercise their right of withdrawal, where applicable.

To exercise this right, the consumer may use the standard withdrawal form provided below or any unambiguous statement expressing their intention to withdraw.

Model Withdrawal Form

To  FFJD – Escape Hunt Marseille
Zone Commerciale Plan de Campagne
2250 Chem. de Velaux, 13170 Les Pennes-Mirabeau
Email: [email protected]

I hereby notify you of my withdrawal from the contract regarding the purchase of the following gift certificate:

Ordered on : …………………………………………….
Consumer’s name : ………………………………………
Consumer’s address : …………………………………..
Consumer’s signature :…………………………………………………………
Date : …………………………………………………………

In accordance with applicable regulations, the refund will be issued within a maximum of fourteen (14) days from receipt of the withdrawal request.

9. PROMOTIONS

Special offers and packages cannot be combined with promotional codes.
If a promotional code is used on an ineligible offer, the standard price of the selected package will apply.

10. Use of work council tickets

Tickets purchased via partner platforms (Meyclub, HelloCSE, etc.) entitle the holder to take part in an escape game session for between 2 and 5 players, subject to the terms and conditions of the ticket.

These tickets cover the game experience only and do not include any additional options or services.

Any additional options (including, but not limited to: pre-game drinks, event packages, private hire, extra games, etc.) will be subject to an additional charge.

In the event of a booking including an option, the customer undertakes to pay the corresponding amount directly to the venue, in accordance with the rates in force on the day of the service.