FAQs

ARRIVE 15 MINUTES EARLY

You are expected 15 minutes before your scheduled game to complete the briefing.

WE CAN LOOK AFTER ALL VALUABLES

Got bags, phones or laptops? We’ll take care of them so there no need to worry.

WHAT HAPPENS ON THE HUNT, STAYS ON THE HUNT

We humbly beg you not to share the secrets of your escape. Oh, and no pictures please!

Accessibility and special requirements

Are your rooms wheelchair accessible?

Our venue meets safety and accessibility standards, and all our game rooms are accessible to guests with reduced mobility.

Please feel free to contact us before your visit if any specific arrangements are needed to ensure you have the best possible experience.

Contact: [email protected]

Can I play if I’m pregnant?

Of course! Everyone is welcome. Our Game Masters monitor every game via CCTV. If you wish to leave the room at any time, simply let them know and they will be able to let you out promptly.

If you have any specific concerns about your pregnancy, we recommend consulting a healthcare professional before taking part.

Accessibility and additional needs

To make our experiences accessible to as many people as possible, we offer free admission to a registered carer accompanying a player who requires assistance. This offer cannot be combined with any other promotion.

Please note that some puzzles require two players to complete. Assistance dogs are also welcome in our game rooms.

Due to the nature of our games, which rely in particular on visual and audio clues, our experiences are unfortunately not suitable for deaf or hard-of-hearing guests, or for blind or visually impaired guests.

Can I play if I’m claustrophobic?

Absolutely! Our rooms are not particularly confined, and our Game Masters are available throughout the game. If you wish to leave the room at any time, simply let them know and they will open the door for you.

Can I play if I have a medical condition, such as epilepsy?

Some of our experiences use special effects, strobe lighting or lasers.

If you have a medical condition that could be affected by these effects, or any other medical condition we should be aware of, including allergies, please let us know when making your booking. Our team will be happy to provide further information and help you choose the most suitable experience.

Escape room

Which languages are the games available in?

All our games are available in both French and English. Our entire team speaks English fluently, and clues can be provided in either language.

I haven’t received my confirmation email!

Your confirmation email may take a few minutes to arrive. Don’t forget to check your spam or junk folder.

If you think you may have entered your email address incorrectly, please contact us directly.

How much does it cost?

You can find our prices on our pricing page.

  • 2 players – €43 per person (€86 in total)
  • 3 players – €33 per person (€99 in total)
  • 4 players – €29 per person (€116 in total)
  • 5 players – €26 per person (€130 in total)

How many people should play?

We’ve tried all sorts of group sizes, but we recommend teams of 2 to 5 players for the best experience. That’s why we have strict limits on team sizes: we want to make sure every Escape Hunt adventure is as enjoyable as possible.

How long does an Escape Hunt experience last?

The whole experience lasts approximately 90 minutes. You’ll spend around 60 minutes in the room, which is the maximum time you have to escape.

Before your game, you’ll receive a short briefing explaining everything you need to know. Afterwards, you and your team can relax in our lounge, enjoy a drink at our bar and take some photos to remember your adventure.

What is Escape Hunt?

With Escape Hunt, don’t just follow a mystery – become part of it! Team up and step into an immersive world where every detail matters. Your mission? Search the room, solve puzzles and outsmart the traps to escape before time runs out.

The clock is ticking, clues gradually come to light, and every discovery brings you closer to the solution. Observation, logic and teamwork will be your greatest allies as you take on the challenge.

More than just a game, Escape Hunt invites you to experience a real-life adventure where you are the heroes of the story.

Is there an age limit?

Our escape games are suitable for ages 8 and up. Players under 16 must be accompanied in the room by an adult over 18 who has booked and paid for their place.

Is there a dress code? Do I need to bring anything?

Formal wear, of course! Just kidding.

Come as you are! We simply recommend wearing comfortable clothes so you can make the most of your adventure.

Other than that, all you need is your team and a working brain!

 

Am I safe in the room?

Absolutely! Our escape games are exciting, but never dangerous. Your safety is our priority. Our Game Masters are trained to ensure your game runs smoothly and remain attentive throughout your experience, so you can enjoy your adventure with complete peace of mind.

General

How can I book two or more rooms?

Simply start by booking your first room. Once you have entered your details, you will be able to add a second room to your basket before proceeding to payment.

Do you accept French holiday vouchers (Chèques-Vacances)?

No, unfortunately we do not accept Chèques-Vacances.

Can I reschedule my booking?

If you can no longer make your booking, we will do our best to reschedule your game free of charge, provided you contact us at least 48 hours in advance and the new date falls within 30 days of your original booking date.

Can I get a refund if someone doesn’t show up?

Unfortunately, we cannot offer refunds for players who are unable to attend.

Can I change the number of players in my booking?

You can add an extra player to your booking, provided the room’s maximum capacity is not exceeded. Simply let us know in advance, and the additional player can pay when they arrive.

If a player can no longer attend, you will need to find a replacement, as we do not offer refunds for absent players. If you’re unsure how many people will be attending, you can book for the smallest number of players and pay the difference later.

Are your rooms air-conditioned?

Yes! Our reception lounge and all our game rooms are air-conditioned. You may be locked in, but at least you’ll stay cool!

What are your opening hours?

Regular opening hours

MONDAY: Closed
TUESDAY: 5:00 PM – 10:00 PM
WEDNESDAY: 5:00 PM – 10:00 PM
THURSDAY: Closed
FRIDAY: 5:00 PM – 12:00 AM
SATURDAY: 10:00 AM – 12:00 AM
SUNDAY: 2:00 PM – 8:00 PM

School holiday opening hours

MONDAY: 10:00 AM – 10:00 PM
TUESDAY: 10:00 AM – 10:00 PM
WEDNESDAY: 10:00 AM – 10:00 PM
THURSDAY: 10:00 AM – 10:00 PM
FRIDAY: 10:00 AM – 12:00 AM
SATURDAY: 10:00 AM – 12:00 AM
SUNDAY: 10:00 AM – 10:00 PM

Do you serve drinks?

Our bar offers a selection of soft drinks, which you can enjoy in our lounge before or after your game.

What discounts do you offer?

To discover all our current offers and discounts, visit our pricing page.

We offer discounts for students, as well as special offers for stag and hen parties. Terms and conditions apply.

Gifting

Can I buy gift vouchers?

Of course! Who wouldn’t love to receive a gift voucher for an unforgettable experience? Visit our gift voucher page to explore all the available options.

How long are gift vouchers valid for?

Our classic gift vouchers and our Download, Print & Play vouchers are valid for 12 months from the date of purchase.

How much do gift vouchers cost?

Whether you’re looking to give the gift of an immersive escape room experience or a game to download and print at home, we have something for everyone!

We currently offer two types of gift vouchers:

  • Download, Print & Play games: valid exclusively for our at-home games, priced at €11.90.
  • Classic gift vouchers: valid for our escape rooms, available from €10 or as vouchers for 1, 2, 3, 4 or 5 players.

Print and play games

How long do the Print & Play games last?

Our print & play games have a suggested gaming time of 1 hour, but this may vary depending on skill level. However, they all come with the freedom to take it at your own pace.

How many people do I need to play the Print & Play games?

We recommend playing with a minimum of 2 players, with a suggested maximum of 6 players to ensure everyone has an enjoyable experience.

What do I need to play a Print & Play game?

Our print & play games all require a printer and a device you can use to connect to the internet (Mobile, Tablet, Computer etc). Some of our print & play games also require a Facebook Account in order to access certain functions.