Terms & Conditions
These terms and conditions were last updated on October 15, 2026.
To use our website and take part in our games, acceptance of the following terms is required:
Trade Name: Escape Hunt Gérardmer
Legal Entity: LIG
Website: https://escapehunt.com/fr/gerardmer
Hereinafter referred to as “EH Gérardmer”
PREAMBLE
Each booking is final. It can be rescheduled up to 48 hours in advance, subject to availability, and no later than 30 days after the original booking date. Under no circumstances is any part of the booking refundable.
According to Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for reservations of leisure activities provided on a specific date or during a specific period. Consequently, any reservation for an escape game session made for a specific time slot is firm and final and is not subject to the legal right of withdrawal.
However, the purchase of gift certificates made remotely is subject to the statutory right of withdrawal of fourteen (14) days provided for in Articles L.221-18 et seq. of the French Consumer Code, provided that no reservation for a specific date has yet been made.
In accordance with the provisions of the Consumer Code regarding “the consumer dispute mediation process,” after contacting us and failing to receive a satisfactory response, you may initiate a free consumer mediation procedure with:
CM2C
49 rue de Ponthieu
75 008 PARIS
Phone : 01 89 47 00 14
Website : https://www.cm2c.net/declarer-un-litige.php
Email : [email protected]
1. GENERAL
1.1. These Terms and Conditions, and any contract entered into incorporating these Terms and Conditions, are governed by French law. Any dispute shall be subject to the exclusive jurisdiction of the French courts.
1.2. Each game is designed for a team of 2 to 5 players per room. All bookings are private, and you will never be placed in a room with people outside your own group.
1.3. For safety reasons, access to our escape rooms is permitted from the age of 8. Participants aged 8 to 16 must be accompanied by at least one adult in the room. Participants aged 16 and over are not subject to any specific restrictions.
For enquiries regarding younger children, please contact our team before making a booking.
An official form of identification may be requested to verify participants’ ages.
1.4. EH Gérardmer does not recommend this activity to women who are more than 7 months pregnant and accepts no liability for any issues that may arise.
1.5. All team members are required to arrive at the venue 15 minutes before their booking time to receive the instructions for the experience.
1.6. Upon arrival, EH Gérardmer and its staff will ask for the first and last name associated with the booking. If formal verification is required, you will be asked to confirm your identity using an official identity document (national identity card or passport).
1.7. While on our premises, customers are expected to follow the rules and instructions provided by our team, behave appropriately and treat our staff with respect at all times.
1.8. EH Gérardmer has a zero-tolerance policy towards any form of harassment or intimidation directed at its staff.
1.9. Due to the nature of the activity, photography and recording are not permitted inside the game rooms.
1.10. EH Gérardmer expects all visitors and customers not to disclose any details of the game, either directly or indirectly, to the public.
1.11. EH Gérardmer reserves the right to charge customers for any damage caused, whether intentional or accidental, including damage resulting from the misuse of equipment or inappropriate behaviour.
1.12. Anyone under the influence of alcohol, illegal drugs or non-prescribed medication will be refused entry. In such cases, no refund will be provided. EH Gérardmer reserves the right to refuse entry to anyone deemed unfit to participate or displaying abusive or inappropriate behaviour.
1.13. Food and drinks are not permitted inside the game rooms.
1.14. As part of the booking process, EH Gérardmer collects and stores your personal data without disclosing it to third parties. EH Gérardmer takes steps to ensure the confidentiality of your personal information.
1.15. By making a booking, you may receive our newsletters, latest offers and promotions. However, EH Gérardmer allows you to unsubscribe at any time by clicking the link at the bottom of any email received.
2. WEBSITE
2.1. The website https://escapehunt.com/gerardmer is owned and operated by EH Gérardmer. The company reserves the right to modify the content of the website at its sole discretion and without notice. However, the applicable terms and conditions are those in force at the time of booking, as stated in your confirmation email.
2.2. The following conditions apply to all users of the EH Gérardmerwebsite and must be read carefully and accepted before use.
2.3. The EH Gérardmer website is intended for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from this site.
2.4. Use of all or part of the EH Gérardmer website for fraudulent, illegal, defamatory, harmful, obscene, or otherwise unlawful purposes is strictly prohibited.
2.5. The trademarks and logos appearing on the site are the property of Escape Hunt Ltd. You are not authorized to use them without prior written consent, and you acknowledge that such use may constitute an infringement of intellectual property rights.
3. BOOKINGS
3.1. Only persons aged 18 or over are authorized to make a booking.
3.2. A booking is confirmed only once payment has been validated by EH Gérardmer.
3.3. Each booking is personal and may not be transferred to a third party without prior agreement from EH Gérardmer. Please contact us for special cases.
3.4. Games may not be transferred or resold for commercial purposes. Failure to comply with this condition entitles EH Gérardmer to refuse access to its rooms for both the purchaser and the intended beneficiary.
3.5. You are responsible for entering accurate contact details in the online booking form. By submitting it, you guarantee that the information provided is true and correct. EH Gérardmer cannot be held responsible for any data entry errors or incorrect date or time selection.
3.6. After payment, you will receive a booking confirmation by email only. Please check your spam folder. If you do not receive it, contact us directly. EH Gérardmer does not send confirmations by post or SMS.
3.7. Bookings may be made up to 6 months in advance and no later than 3 hours before the desired date and time. For further information or bookings outside these timeframes, please contact us by email or phone.
3.8. A booking becomes void and access may be refused if the team arrives 15 minutes or more late. In such cases, no rescheduling, modification, or refund will be granted.
3.9. Each booking is deemed final. It can be rescheduled up to 48 hours in advance, subject to availability, and no later than 30 days after the original booking date. Under no circumstances is any part of the booking refundable.
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to leisure activities that are to be provided on a specific date or during a specific period.
Consequently, any booking of an escape game session for a specific date and time is final and binding and is not subject to the statutory right of withdrawal.
3.10. Force Majeure. EH Gérardmer shall not be held responsible for delays or obstacles causing late arrival or non-attendance, including but not limited to bad weather, strikes, demonstrations, floods, traffic congestion, civil unrest, or any other cause. It is your responsibility to arrive on time.
If EH Gérardmer is administratively closed due to force majeure (pandemic, nuclear explosion, etc.), EH Gérardmer will offer a free rescheduling of affected bookings within 18 months. If the credit is not used within this period, a refund request may be submitted within 3 months following expiration.
4. GIFT VOUCHERS
When purchasing a gift voucher, the buyer has a 14-day withdrawal period under the conditions set out in Articles L.221-23 to L.221-25 of the French Consumer Code.
This period runs from:
1° The date of contract conclusion for gift voucher purchases
2° The date of receipt of the goods by the consumer or a designated third party for gift box sales
When redeeming gift vouchers or gift boxes, the booking conditions set out in Section 3 (Bookings) apply, including the waiver of the right of withdrawal under Article L.221-28.
Withdrawal Form
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the purchaser of a gift certificate has a statutory period of fourteen (14) days to exercise their right of withdrawal, where applicable.
To exercise this right, the consumer may use the standard withdrawal form provided below or any unambiguous statement expressing their intention to withdraw.
To LIG – Escape Hunt Gérardmer
43 boulevard d’Alsace
88400 Gérardmer
Email: [email protected]
I hereby notify you of my withdrawal from the contract regarding the purchase of the following gift certificate:
Ordered on : …………………………………………….
Consumer’s name : ………………………………………
Consumer’s address : …………………………………..
Consumer’s signature :…………………………………………………………
Date : …………………………………………………………
In accordance with applicable regulations, the refund will be issued within a maximum of fourteen (14) days from receipt of the withdrawal request.
5. “AT-HOME” ESCAPE GAMES
5.1. Downloadable Escape Game products are not subject to a right of withdrawal under Article L.121-21-8, 3° of the French Consumer Code.
5.2. It is prohibited to copy, extract, distribute, or modify the content of these products for commercial purposes. Downloading and printing content is permitted for private, non-commercial use only. Any reproduction of drawings, images, audio documents, video sequences, or texts in other electronic or printed publications requires prior written consent from BGP Escape. Unauthorized use constitutes an offense of counterfeiting.
6. PRICES AND PAYMENT
6.1. The price (including VAT) per person is indicated on the EH Gérardmer website under the “Booking” section.
6.2. Prices vary according to the number of participants per room (2–5 people) and the day of the week.
6.3. Bookings may be made online via the EH Gérardmer website or directly on site.
6.4. Accepted payment methods are listed on the EH Gérardmer website.
6.5. Full payment is required prior to your visit.
6.6. If fewer participants attend than originally planned, no refund or credit will be issued for absent participants.
6.7. If more participants attend than originally planned, up to the room’s maximum capacity (5 people), the additional fee must be paid upon arrival.
7. BLOCTEL
Bloctel is a telephone solicitation opposition list that allows consumers to avoid being contacted by professionals.
Individuals may register free of charge on http://www.bloctel.gouv.fr. Numbers are registered for 3 years, renewable. Protection becomes effective within a maximum of 30 days after registration.
8. CONTACT
Escape Hunt Gérardmer
LIG
SARL with a share capital of €1,000
Address: 43 boulevard d’Alsace 88400 Gérardmer
SIRET : 103 262 929 00013
VAT: FR93103262929
Email: [email protected]
Phone: +33 (0)000
9. PROMOTIONS
Special offers and packages cannot be combined with promotional codes.
If a promotional code is used on an ineligible offer, the standard price of the selected package will apply.
10. Use of work council tickets
Tickets purchased via partner platforms (Meyclub, HelloCSE, etc.) entitle the holder to take part in an escape game session for between 2 and 5 players, subject to the terms and conditions of the ticket.
These tickets cover the game experience only and do not include any additional options or services.
Any additional options (including, but not limited to: pre-game drinks, event packages, private hire, extra games, etc.) will be subject to an additional charge.
In the event of a booking including an option, the customer undertakes to pay the corresponding amount directly to the venue, in accordance with the rates in force on the day of the service.