FAQs

ARRIVE 15 MINUTES EARLY

That way you can enjoy the full Escape Hunt experience without any rush.

WE CAN LOOK AFTER ALL VALUABLES

Got bags, phones or laptops? We’ll take care of them so there no need to worry.

WHAT HAPPENS ON THE HUNT, STAYS ON THE HUNT

We humbly beg you not to share the secrets of your escape. Oh, and no pictures please!

ESCAPE HUNTER ESSENTIAL INFO

How long does each Escape Hunt last?

The whole experience lasts around 90 minutes. You’ll spend around 60 minutes in the room (in fact that’s the maximum time you’ve got in which to escape). Before that there’s a quick briefing to explain everything, and afterwards we invite you and your group to enjoy our lounge, in-house bar and photo opportunity space.

What is the best group size ?

We think our games are ideal for groups between two and six. We do not exceed the group size maximum, because we want to provide you with the best experience possible. If you’re more than

Are we really locked up?

You are not stuck inside the room. First of all, an emergency button is available near the entrances. In addition, a game master is present during the game and can intervene in the event of problems.

Can I come with children?

The complexity of some puzzles requires the majority presence of older people as well as the legal risk encountered. 

  • Under 8 years old : Strict ban.
  • Between 8 and 12 years old : Not recommended.
  • From 12 to 16 years old : Permitted with at least one adult in the team.


Is it feasible for everyone?

Our game has been designed for the greatest number and has no physical or scary aspect, so you will be able to perform all tasks of the game proposed without fear or risk.

Some of our rooms can accommodate people in wheelchairs. Please do not hesitate to contact us directly to confirm your arrival and to advise on the most suitable scenario.

In which languages are games available?

Here is the list of our scenarios available in English:
      – Jack the Ripper

  • The Robbery of Saint-Emilion
  • Murder at the Port of the Moon

What exactly is Escape Hunt?

Think of Escape Hunt as the closest you’re likely to get to starring in a brilliantly plotted escape movie. You and your teammates get locked in a themed room and have to find and solve a series of clues in order to escape. The pressure’s on, the clock’s ticking, the adrenaline’s pumping. Escape Hunt isn’t something you watch, it’s something you experience – right in the heart of the action. We make you earn your freedom, throwing all manner of devious and dastardly red herrings, dead ends and misdirections your way. It’s completely immersive, utterly addictive and totally entertaining. After Escape Hunt, other entertainment just feels flat.

What are your opening times?

From Sunday to Thursday we’re open from 10.00 until 22.30. On Saturday’s we’re open from 10.00 until 00.00

Which Escape Hunt should I play?

All our Escape Hunt games are incredibly exciting and utterly immersive, so it’s impossible for us to say. Perhaps the best solution is to play them all!

RESERVATIONS

5 people maximum in a room… is 6 possible?

The rule is the rule, for reasons of safety and comfort when playing we are required to respect this rule. In this case, book two identical rooms and compete against each other !

However, for the The Bank Job you can play from 4 to 6 players. The room is larger and the gameplay more appropriate. 

What if I need to book 2 rooms or more?

 You just need to start by booking the first room. Once your details are filled, you will be able to add a second room to your cart before proceeding to the payment.

Not valid for The Bank Job since we only have one room !

Do I have to pay on-line for everyone?

Our rooms are private! We will never fill your room with strangers.

You can book and pay for 2 people/room and then end up with 5 people/room. You, or your friends, will pay the difference on site.

Can we pay with holiday vouchers?

Yes, that’s possible. Insofar as any booking requires a payment in advance, you have to come to our premises to make the booking on site, before the session date.

Can I change my booking?

You can change your booking up to 5 days minimum in advance: we can move your booking or add additional players (they can pay on site, subject to the spaces available).

 

Detectives missing the call or groups not showing up will

not be reimbursed.

OTHER FREQUENTLY ASKED QUESTIONS

Depending on my level, which game do you recommend?

For beginners, we recommend the Theft of the Crown. For more experienced players or larger groups, we recommend The Bank Job which takes place in a real bank vault underneath Escape Hunt. 

What if one of the players has something come up and can’t make it in the end?

No refund possible, you can always find a replacement.

Are we going to be filmed?

The game is followed by the cameras arranged in game rooms. They do not record anything but allow us to follow you during your game!

I haven’t received the confirmation email!

The e-mail may arrive in a few minutes. Remember to check your spam folder. If you think your e-mail address is incorrect, contact us directly.

Do you have a food & drinks menu?

During private events we can arrange cocktails catering and finger-food options. Contact us to consult our menu. 

Can you play in a wheelchair?

All rooms are accessible in a wheelchair.

  • The Return of Melusine
  • Theft of the Crown 
  • The Bank Job

Can I play whilst pregnant?

Absolutely because you can leave the game at any time. Remember that a Game Master monitors you during the game.

Booking

How much does it cost?

2 Players € 35 per person (€ 28 for Students)
3 Players € 30 per person (€ 24 for Students)
4 Players € 25 per person (€ 20 for Students)
5 Players € 22 per person (€ 18 for Students)
6 Players € 21 per person (€ 18 for Students)

Is there an age limit?

Our games are PG unless stated otherwise – so kids aged 7 and over are good to go. Under 14s must be accompanied by an adult over 18.

I want to change my booking? Is there a charge?

Arrangements change, we understand. That’s why, if you can no longer make your booking, we’ll do everything we can to reschedule your game free of charge, provided the new date is within 30 days of your original booking. To find out more or change a booking, please get in touch with the Escape Hunt venue you made your booking with.

Can I add an extra person to the booking?

Certainly, you can add an extra person to the booking as long as you’re still within the maximum number of people for each game. There’s no need to let us know in advance, and they can pay when they arrive. Just remember we only accept card payments at our venues.

Can I get a refund if someone doesn’t turn up?

Unfortunately not, we don’t provide refunds if someone doesn’t play.

What happens if I don’t arrive on time?

We urge you to arrive 15 min prior to the booked time, so that you can enjoy the whole experience without any rush. Please understand that we can’t add the lost time at the end of your booked session, as this would affect the following group of Escape Hunters.

Accessibility and Special Requirements

Are your games wheelchair accessible?

Many are, although we definitely advise getting in touch with your venue to find out exactly what facilities they have.

Can I play if I’m pregnant?

Of course – the more the merrier! Our games masters monitor every game on CCTV so if you want to leave the room just let them know and you’ll be free in moments. If you’ve any specific worries then we suggest you speak to a health professional GP before playing.

Can I play if I’m claustrophobic

Absolutely. Our games rooms aren’t particularly confined, and our games master are always on hand to release you the moment you want to leave.

Can I play if I am epileptic

We don’t use any lighting that could affect people with epilepsy, however we suggest you get in touch with the venue so we can advise further.

Other questions we're often asked

Am I safe in the room?

Absolutely – our games are thrilling but never, ever dangerous. Rest assured that whatever happens, you’re in safe hands. Our games masters are highly trained and very vigilant, and as you’d expect, player safety is our number one concern.

Can I purchase gift vouchers?

Of course! Who wouldn’t love to receive a gift voucher for the most exciting experience they’ll have all year? Visit the gift vouchers page, located in the footer of our website for more info. We also have an exciting gift box, with a first puzzle to solve which can be used not only in Luxembourg but across France and Belgium !

Do I need to bring anything?

Nope – just you, your team and a set of working brains!

Is there a dress code?

Black tie/ball gown, obviously. Just kidding – come as you are, although we do suggest comfortable clothing as the games can get quite intense.

RESERVATIONS

5 people maximum in a room… is 6 possible?

The rule is the rule, for reasons of safety and comfort when playing we are required to respect this rule. In this case, book two identical rooms and compete against each other !

However, for the The Bank Job you can play from 4 to 6 players. The room is larger and the gameplay more appropriate. 

What if I need to book 2 rooms or more?

 You just need to start by booking the first room. Once your details are filled, you will be able to add a second room to your cart before proceeding to the payment.

Not valid for The Bank Job since we only have one room !

Do I have to pay on-line for everyone?

Our rooms are private! We will never fill your room with strangers.

You can book and pay for 2 people/room and then end up with 5 people/room. You, or your friends, will pay the difference on site.

Can we pay with holiday vouchers?

Yes, that’s possible. Insofar as any booking requires a payment in advance, you have to come to our premises to make the booking on site, before the session date.

Can I change my booking?

You can change your booking up to 5 days minimum in advance: we can move your booking or add additional players (they can pay on site, subject to the spaces available).

 

Detectives missing the call or groups not showing up will

not be reimbursed.