{"id":45702,"date":"2026-06-20T16:56:24","date_gmt":"2026-06-20T16:56:24","guid":{"rendered":"https:\/\/escapehunt.com\/fr\/metz\/?page_id=45702"},"modified":"2026-06-20T16:56:24","modified_gmt":"2026-06-20T16:56:24","slug":"right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/escapehunt.com\/fr\/metz\/en\/right-of-withdrawal\/","title":{"rendered":"Right of withdrawal"},"content":{"rendered":"<h3>1. General principle<\/h3>\n<p>In accordance with Articles L.221-18 et seq. of the French Consumer Code, consumers have a 14-day period to exercise their right of withdrawal for distance contracts, without providing any justification.<br \/>\nThis right allows the cancellation of an order and a refund, subject to applicable legal conditions.<\/p>\n<h3>2. Exclusion for dated leisure services<\/h3>\n<p>Pursuant to Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to leisure services provided on a specific date or during a specific period.<br \/>\nThis includes escape game bookings made through our website.<br \/>\nSuch services are therefore final and non-refundable once confirmed.<\/p>\n<h3>3. Eligible products<\/h3>\n<p>The right of withdrawal applies to the following products when purchased online:<\/p>\n<ul>\n<li>Gift cards<\/li>\n<li>Gift boxes<\/li>\n<\/ul>\n<p>For these products, customers benefit from a 14-day withdrawal period starting from the purchase or receipt, depending on the product type.<\/p>\n<h3>4. Exercising the right of withdrawal<\/h3>\n<p>Consumers may exercise their right by completing the withdrawal form available on this page or sending any clear statement expressing their intention to withdraw<\/p>\n<p>An acknowledgement of receipt will be sent once the request has been processed.<\/p>\n<h3>5. Processing of requests<\/h3>\n<p>Requests are handled within a reasonable timeframe. If approved, refunds are issued using the original payment method.<\/p>\n<h3>6. Contact form<\/h3>\n<p class=\"wpcf7-contact-form-not-found\"><strong>Error:<\/strong> Contact form not found.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. General principle In accordance with Articles L.221-18 et seq. of the French Consumer Code, consumers have a 14-day period to exercise their right of withdrawal for distance contracts, without&hellip;<\/p>\n","protected":false},"author":62,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-45702","page","type-page","status-publish","hentry"],"acf":{"custom_schema_json":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Right of withdrawal - Metz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/escapehunt.com\/fr\/metz\/en\/right-of-withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Right of withdrawal - Metz\" \/>\n<meta property=\"og:description\" content=\"1. 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