{"id":44534,"date":"2026-06-20T16:45:46","date_gmt":"2026-06-20T16:45:46","guid":{"rendered":"https:\/\/escapehunt.com\/fr\/marseille\/?page_id=44534"},"modified":"2026-06-20T16:45:46","modified_gmt":"2026-06-20T16:45:46","slug":"droit-de-retractation","status":"publish","type":"page","link":"https:\/\/escapehunt.com\/fr\/marseille\/droit-de-retractation\/","title":{"rendered":"Droit de r\u00e9tractation"},"content":{"rendered":"<h3>1. Principe g\u00e9n\u00e9ral<\/h3>\n<p class=\"isSelectedEnd\">Conform\u00e9ment aux articles L.221-18 et suivants du Code de la consommation, le consommateur dispose d\u2019un d\u00e9lai de 14 jours pour exercer son droit de r\u00e9tractation dans le cadre d\u2019un contrat conclu \u00e0 distance, sans avoir \u00e0 motiver sa d\u00e9cision.<br \/>\nCe droit permet d\u2019annuler une commande et d\u2019en obtenir le remboursement, sous r\u00e9serve des conditions l\u00e9gales applicables.<\/p>\n<h3>2. Exclusion pour les activit\u00e9s dat\u00e9es<\/h3>\n<p class=\"isSelectedEnd\">Conform\u00e9ment \u00e0 l\u2019article L.221-28 du Code de la consommation, le droit de r\u00e9tractation ne s\u2019applique pas aux prestations de services de loisirs qui doivent \u00eatre fournis \u00e0 une date ou une p\u00e9riode d\u00e9termin\u00e9e.<br \/>\nCela inclut notamment les r\u00e9servations d\u2019escape game effectu\u00e9es sur notre site.<br \/>\nCes prestations sont donc fermes et d\u00e9finitives d\u00e8s leur validation.<\/p>\n<h3>3. Produits concern\u00e9s par le droit de r\u00e9tractation<\/h3>\n<p class=\"isSelectedEnd\">Le droit de r\u00e9tractation s\u2019applique en revanche aux produits suivants lorsqu\u2019ils sont achet\u00e9s \u00e0 distance :<\/p>\n<ul data-spread=\"false\">\n<li>Cartes cadeaux (achat)<\/li>\n<li>Coffrets cadeaux (r\u00e9ception)<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">Pour ces produits, le client dispose d\u2019un d\u00e9lai de 14 jours \u00e0 compter de l\u2019achat ou de la r\u00e9ception (selon le type de produit) pour exercer son droit de r\u00e9tractation.<\/p>\n<h3>4. Exercice du droit de r\u00e9tractation<\/h3>\n<p class=\"isSelectedEnd\">Pour exercer ce droit, le consommateur peut remplir le formulaire de r\u00e9tractation disponible sur cette page ou\u00a0envoyer toute d\u00e9claration d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9 exprimant sa volont\u00e9 de se r\u00e9tracter.<\/p>\n<p class=\"isSelectedEnd\">Un accus\u00e9 de r\u00e9ception sera envoy\u00e9 au consommateur apr\u00e8s traitement de sa demande.<\/p>\n<h3>5. Traitement des demandes<\/h3>\n<p>Les demandes sont trait\u00e9es dans les meilleurs d\u00e9lais. En cas d\u2019acceptation, le remboursement est effectu\u00e9 via le moyen de paiement initial.<\/p>\n<h3>6. Formulaire de contact<\/h3>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f44533-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"44533\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/marseille\/wp-json\/wp\/v2\/pages\/44534#wpcf7-f44533-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"44533\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f44533-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Nom - Pr\u00e9nom*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Num\u00e9ro de commande*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-commande\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-commande\" \/><\/span> <\/label>\n<\/p>\n<p><label> Date de votre commande*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date-309\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date-309\" \/><\/span> <\/label>\n<\/p>\n<p><label> Produit concern\u00e9<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-product\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-product\" \/><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button button--primary\" type=\"submit\" value=\"Envoyer\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>1. Principe g\u00e9n\u00e9ral Conform\u00e9ment aux articles L.221-18 et suivants du Code de la consommation, le consommateur dispose d\u2019un d\u00e9lai de 14 jours pour exercer son droit de r\u00e9tractation dans le&hellip;<\/p>\n","protected":false},"author":62,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-44534","page","type-page","status-publish","hentry"],"acf":{"custom_schema_json":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Droit de r\u00e9tractation - Marseille<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/escapehunt.com\/fr\/marseille\/droit-de-retractation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Droit de r\u00e9tractation - Marseille\" \/>\n<meta property=\"og:description\" content=\"1. 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