{"id":44537,"date":"2026-06-20T16:56:14","date_gmt":"2026-06-20T16:56:14","guid":{"rendered":"https:\/\/escapehunt.com\/fr\/marseille\/?page_id=44537"},"modified":"2026-06-20T16:56:14","modified_gmt":"2026-06-20T16:56:14","slug":"right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/escapehunt.com\/fr\/marseille\/en\/right-of-withdrawal\/","title":{"rendered":"Right of withdrawal"},"content":{"rendered":"
1. General principle<\/h3>\n
In accordance with Articles L.221-18 et seq. of the French Consumer Code, consumers have a 14-day period to exercise their right of withdrawal for distance contracts, without providing any justification. \nThis right allows the cancellation of an order and a refund, subject to applicable legal conditions.<\/p>\n
2. Exclusion for dated leisure services<\/h3>\n
Pursuant to Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to leisure services provided on a specific date or during a specific period. \nThis includes escape game bookings made through our website. \nSuch services are therefore final and non-refundable once confirmed.<\/p>\n
3. Eligible products<\/h3>\n
The right of withdrawal applies to the following products when purchased online:<\/p>\n
\n
Gift cards<\/li>\n
Gift boxes<\/li>\n<\/ul>\n
For these products, customers benefit from a 14-day withdrawal period starting from the purchase or receipt, depending on the product type.<\/p>\n
4. Exercising the right of withdrawal<\/h3>\n
Consumers may exercise their right by completing the withdrawal form available on this page or sending any clear statement expressing their intention to withdraw<\/p>\n
An acknowledgement of receipt will be sent once the request has been processed.<\/p>\n
5. Processing of requests<\/h3>\n
Requests are handled within a reasonable timeframe. If approved, refunds are issued using the original payment method.<\/p>\n