This Privacy Policy is intended to inform you about how BGP Entertainment Belgium<\/strong>, the operator of Escape Hunt Brussels<\/strong>, collects, uses, stores and protects your personal data when you use our website, make a booking, take part in an experience or otherwise interact with us.<\/p>\n We are committed to processing your personal data in accordance with the Regulation (EU) 2016\/679 on the protection of personal data (General Data Protection Regulation \u2013 GDPR)<\/strong>, the French Data Protection Act (“Loi Informatique et Libert\u00e9s”), and any other applicable data protection regulations.<\/p>\n This Privacy Policy has been designed to help you understand:<\/p>\n To make this policy easier to understand, it is organised into several sections reflecting the different ways in which you may interact with Escape Hunt Brussels.<\/p>\n We take the confidentiality and protection of your personal data seriously. We only collect information that is necessary for our activities and we are committed to processing it fairly, transparently and securely.<\/p>\n This Privacy Policy applies only to processing activities carried out by BGP Entertainment Belgium<\/strong>\u00a0<\/strong>in connection with the activities of Escape Hunt Brussels<\/strong>.<\/p>\n It does not apply to other Escape Hunt locations operated by separate companies, including franchise locations, which have their own privacy policies and act as independent data controllers for the personal data they collect.<\/p>\n The data controller responsible for your personal data is:<\/p>\n BGP Entertainment Belgium<\/strong> If you have any questions about this Privacy Policy or about how we process your personal data, you can contact us:<\/p>\n By email:<\/strong> BGP Entertainment Belgium<\/strong> If you wish to exercise your rights (including your rights of access, rectification, erasure, objection, restriction, data portability or withdrawal of consent), you can send your request to the same email address. We will endeavour to respond as soon as possible and, in any event, within the time limits required by applicable data protection laws.<\/p>\n <\/p>\n When you visit our website, we will collect technical information about your visit.<\/span><\/p>\n When you register on our website, we collect the following technical information: your IP address, your visit log information, browser type and version, time zone setting, plug-in types and versions of the browser, device type, operating system and platform, as well as details about how you navigated through our website and when you left it, the pages you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).<\/p>\n Our website uses cookies to distinguish you from other users of our website.\u00a0This helps us to provide you with a good experience when you browse our website and to make improvements.\u00a0For detailed information about the cookies we use and the purposes for which we use them, see our\u00a0\u00a0Cookie Policy<\/a><\/span>\u00a0\u00a0.<\/p>\n We use this information:<\/p>\n to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistics and surveys;<\/p>\n<\/li>\n to improve our website to ensure that content is presented in the most effective way for you and your computer or mobile device;<\/p>\n<\/li>\n as part of our efforts to keep our site secure;<\/p>\n<\/li>\n to measure or understand the effectiveness of the advertising we serve to you and others;<\/p>\n<\/li>\n to make suggestions and recommendations to you and other users of our site about goods or services that may be of interest to you or them;\u00a0Or<\/p>\n<\/li>\n to provide you with relevant promotions and advertising online or on social media.<\/p>\n<\/li>\n<\/ul>\n Except for cookies that are essential to the functioning of our website (which we process based on our legitimate interests), we will process your information based on your consent in accordance with our\u00a0\u00a0Cookie Policy<\/a>\u00a0.<\/span><\/p>\n You may choose to receive news, promotional offers, updates and other information relating to Escape Hunt Brussels by subscribing to our newsletter or marketing communications through our website or any other form made available to you.<\/p>\n When you subscribe to our marketing communications, we may collect:<\/p>\n Our marketing communications are managed using the HubSpot platform.<\/p>\n Our emails may contain technologies that allow us to measure their performance, including:<\/p>\n Depending on your device and email software, these technologies may also provide us with certain technical information, such as the date and time an email was opened, links clicked, the type of device used or your IP address.<\/p>\n We use this information to:<\/p>\n You can withdraw your consent or unsubscribe at any time by using the unsubscribe link included in each of our emails or by contacting us directly.<\/p>\n We process this data on the basis of your consent.<\/p>\n You may withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before your withdrawal.<\/p>\n <\/p>\n When you make a booking or purchase a gift voucher \u2013 whether via our website, by telephone or in person \u2013 we use your personal data to process your request and ensure our services are provided correctly.<\/p>\n Bookings made on our website are managed via our Bookeo booking platform. Payments made in connection with our services may be processed by secure payment service providers.<\/p>\n When you book an experience or purchase a gift voucher, we will collect the following information from you to enable us to organize the experience:<\/p>\n the game\/experience (not for gift vouchers);<\/p>\n<\/li>\n time\/date of reservation (not for gift vouchers);<\/p>\n<\/li>\n your name;<\/p>\n<\/li>\n Your email address;<\/p>\n<\/li>\n the name and address of the recipient (for the gift voucher);<\/p>\n<\/li>\n your company name (if applicable);\u00a0And<\/p>\n<\/li>\n your physical address.<\/p>\n<\/li>\n<\/ul>\n You are not required by law to provide us with your personal data, but please note that if you choose not to provide us with your personal data, we may not be able to provide you with our goods or services.<\/p>\n We will also use your contact details to:<\/p>\n provide you with the information, products and services you request from us;<\/p>\n<\/li>\n send you service communications related to your reservation(s), for example but not limited to: a confirmation once your reservation is successful, a reminder email containing useful information about your reservation and a thank you for your participation ;<\/p>\n<\/li>\n provide you with marketing information, in accordance with your marketing preferences, regarding the experiences you have booked and other wider experiences within the group;<\/p>\n<\/li>\n if you have provided us with your date of birth and opted-in to receive marketing emails, we may send you birthday gifts;\u00a0And<\/p>\n<\/li>\n manage and administer our business and improve our service.<\/p>\n<\/li>\n<\/ul>\n We process this information on the basis that it is necessary for us to process it to perform our contract with you, except:<\/p>\n know \u201chow did you hear about us?\u201d\u00a0\u00bb the information is processed on the basis of our legitimate interests in understanding how our customers learn about us and the effectiveness of our marketing strategies;<\/p>\n<\/li>\n we will use your information to manage and administer our business and improve our service based on our legitimate interests to effectively manage and improve our business;<\/p>\n<\/li>\n if you have booked for leisure, we provide you with marketing information based on your consent.\u00a0You can unsubscribe at any time by using the unsubscribe function in the communication;\u00a0And<\/p>\n<\/li>\n where you have booked for non-recreational (i.e. business) purposes, we provide you with marketing information based on our legitimate interests in communicating with our business customers.\u00a0You can unsubscribe at any time by using the unsubscribe function in the communication.<\/p>\n<\/li>\n<\/ul>\n <\/p>\n We will collect certain information from each participant before and during their participation in one of our experiences.<\/span><\/p>\n When you participate in an experience, we will collect the following information about you:<\/p>\n the game\/experience;<\/p>\n<\/li>\n booking time\/date;<\/p>\n<\/li>\n your name;<\/p>\n<\/li>\n Your email address;<\/p>\n<\/li>\n your company name (if applicable);<\/p>\n<\/li>\n your physical address;<\/p>\n<\/li>\n your date of birth;<\/p>\n<\/li>\n your gender;<\/p>\n<\/li>\n an emergency name and contact number (if applicable);\u00a0And<\/p>\n<\/li>\n How did you hear about us ?<\/p>\n<\/li>\n<\/ul>\n You are not required by law to provide us with your personal data, but please note that if you choose not to provide us with your personal data, we may not be able to provide you with our goods or services.<\/p>\n On some of our sites we offer photography services so you can grab a photo of your experience via our social media channels.<\/p>\n We use video surveillance at our sites for security and safety purposes.\u00a0We also use video surveillance in game rooms to allow Game Masters to assist players.\u00a0Images captured via CCTV are monitored in real time only and we do not record or store CCTV images.<\/p>\n We process this information based on our legitimate interests in ensuring that our participants can participate in the experiences in a safe and secure manner, except that you may participate in our photography service based on your consent.<\/span><\/p>\n \u200b\u00a0<\/span><\/span><\/p>\n From time to time you may enter our competitions, post on social media and participate in other promotional activities that we may organize.<\/span><\/p>\n When you participate in such promotions, we may collect the following information about you:<\/p>\n the images you share with us.\u00a0For example, when you post images to one of our social media accounts or share them using our hashtags, or if you agree to us using your image(s) for our own promotional purposes;\u00a0And<\/p>\n<\/li>\n your name, email address, physical address and telephone number.<\/p>\n<\/li>\n<\/ul>\n We will process this information based on your consent.<\/span><\/p>\n <\/p>\n You can make contact as part of a franchise or investment opportunity.<\/span><\/p>\n When you wish to become a franchisee, we will collect the following information about you:<\/p>\n your name;<\/p>\n<\/li>\n Your email address;<\/p>\n<\/li>\n information about your current company and credentials;\u00a0And<\/p>\n<\/li>\n How did you hear about us ?<\/p>\n<\/li>\n<\/ul>\n We will use your information for our legitimate interests in developing our business.<\/span><\/p>\n <\/p>\n We only keep your personal data for as long as we actually need it.\u00a0For example, in practice, this generally means that we will keep:<\/p>\n a record of the goods and services we provide to you (including a copy of your customer file) for 3 years;\u00a0And<\/p>\n<\/li>\n a recording of your contact details and interactions with us on our marketing file for 3 years.<\/p>\n<\/li>\n<\/ul>\n In some cases, we may need to keep your information for longer in order to comply with a legal obligation.<\/p>\n Please note that we may anonymize your personal data or use it for statistical purposes.\u00a0We retain anonymized and statistical data indefinitely, but we ensure that this data can no longer identify or be connected to an individual.<\/p>\n If you have any questions about how long we may retain specific information, you can contact us using the contact details included in this policy.<\/p>\n We attach particular importance to the security of your personal data and implement appropriate technical and organisational measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.<\/p>\n In particular, we restrict access to personal data to only those individuals who need it to carry out their duties, and we ensure that our service providers put in place appropriate security measures.<\/p>\n We also take measures aimed at:<\/p>\n Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. Although we do everything we can to protect your personal information, any data transmission to our website is at your own risk.<\/p>\n If you believe your personal data may have been compromised, please contact us as soon as possible so that we can investigate the matter.<\/p>\n We do not use any automated decision-making systems that produce legal effects or similar significant effects in relation to you.<\/p>\n We may, however, use certain analytical or marketing tools to better understand how our website is used and the effectiveness of our communications. This processing does not result in automated decision-making concerning you.<\/p>\n As part of the day-to-day operation of our business, we may share some of your personal data with service providers and partners who act on our behalf or who help us provide our services.<\/p>\n These recipients may include:<\/p>\n These providers process your personal data only in accordance with our instructions when we act as the data controller and in compliance with applicable data protection requirements.<\/p>\n We may also share your personal data in certain exceptional circumstances, including:<\/p>\n Some of our service providers may be located outside the European Union or the European Economic Area, or may use infrastructure located outside these areas.<\/p>\n Where we transfer personal data to a country that does not provide a level of protection equivalent to that provided under European data protection law, we ensure that appropriate safeguards are implemented in accordance with the GDPR.<\/p>\n These safeguards may include:<\/p>\n For further information about the safeguards used for specific international transfers, you can contact us using the details provided in the “How to contact us” section.<\/p>\n You have the legal right to know what personal data we hold about you. This is known as the right of access.<\/p>\n You also have the right to:<\/p>\n You can exercise these rights by submitting a written request to us at any time.<\/p>\n Please send your request by email to:<\/p>\n\n
CONTACT US<\/b><\/h4>\n
13\/15 rue de Livourne
1060 Bruxelles
Belgique<\/p>\n
\nbrussels.manager@escapehunt.com<\/a><\/p>\n
13\/15 rue de Livourne
1060 Bruxelles
Belgique<\/p>\nWHEN YOU VISIT OUR WEBSITE<\/span><\/h4>\n
INFORMATION WE COLLECT ABOUT YOU AND WHY WE COLLECT IT<\/span><\/h5>\n
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THE LEGAL BASIS OF THE PROCESSING<\/span><\/h5>\n
WHEN YOU SIGN UP FOR OUR MARKETING COMMUNICATIONS<\/h4>\n
The information we collect and why we collect it<\/h5>\n
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How do we use this information?<\/h5>\n
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The legal basis for processing<\/h5>\n
WHEN YOU BOOK ONE OF OUR EXPERIENCES OR BUY A GIFT VOUCHER<\/span><\/h4>\n
INFORMATION WE COLLECT ABOUT YOU AND WHY WE COLLECT IT<\/span><\/h5>\n
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THE LEGAL BASIS OF THE PROCESSING<\/span><\/h5>\n
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YOU ARE PARTICIPATING IN ONE OF OUR EXPERIENCES<\/span><\/h4>\n
INFORMATION WE COLLECT ABOUT YOU AND WHY WE COLLECT IT<\/span><\/h5>\n
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THE LEGAL BASIS OF THE PROCESSING<\/span><\/h5>\n
YOU ARE PARTICIPATING IN ONE OF OUR PROMOTIONS<\/span><\/h4>\n
INFORMATION WE COLLECT ABOUT YOU AND WHY WE COLLECT IT<\/span><\/h5>\n
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THE LEGAL BASIS OF THE PROCESSING<\/span><\/h5>\n
YOU ARE A PROSPECT FRANCHISEE<\/span><\/h4>\n
INFORMATION WE COLLECT ABOUT YOU AND WHY WE COLLECT IT<\/span><\/h5>\n
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THE LEGAL BASIS OF THE PROCESSING<\/span><\/h5>\n
HOW LONG WE KEEP YOUR PERSONAL DATA<\/span><\/h4>\n
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HOW WE KEEP YOUR PERSONAL DATA SAFE<\/span><\/h4>\n
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AUTOMATED DECISION-MAKING AND PROFILING<\/h4>\n
WHEN WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES<\/h4>\n
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WHEN WE TRANSFER YOUR PERSONAL DATA OUTSIDE THE EUROPEAN UNION<\/h4>\n
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YOUR RIGHTS TO KNOW WHAT PERSONAL DATA WE HOLD ABOUT YOU AND TO CONTROL HOW WE USE IT<\/h4>\n
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